Hotels near Z Casino, Black Hawk

After reading the previous reviews, it seems that ruining guest's birthdays are a common occurrence. I made plans to celebrate a milestone birthday 4/14-4/16. I reserved 2 rooms well in advance, received a confirmation email on Monday 4/10. On Thursday evening I called the hotel to confirm that one of the rooms was handicap accessible. Within minutes of my inquiry I received a untrue. phone call from someone named Tony. He identified himself as the hotel manager and informed me that my reservations were being canceled and I was banned from the hotel due to a conflict back in mid January 2023. I allowed a party that had been identified as a victim of domestic violence to stay in my room. Although I didn't stay in the room, I was using it to shower etc while my hot water heater was being replaced. Within the first 24 hours of check in I discovered that other persons that were not authorized to use the room were staying in it. I immediately informed the front desk and accompanied security to the room to identify the the unauthorized parties in the room. Tony stated that this incident was not the first time I ”had caused issues”. That is absolutely untrue. I have never been notified of ANY damages, nor I have ever lost a security deposit. To confirm a reservation several days in advance and then cancel it less than 24 hours before guest check-in is unacceptable. My best friend and her significant other were making a difficult trip to be here for my celebration. Her s/o has been in and out of Craig hospital for the past several months. This trip was really going to be the first chance they've had to hang out with friends since his accident. To have to call them and tell them not to come was embarrassing for me and a huge disappointment for them. It was ok for me to spend my time and money in their casinos for the past 3 months without hearing a word about an issues with the hotel. You put a huge damper on what was to be a fun celebration for me as well as ruining some well deserved respite for my friends. Well Done.

-Green to the Extreme- This hotel should have 5 stars as they have excellent breakfast, the facility is renovated and in good shape, parking is free and common areas are well-maintained. My main problem pertains to their ”Green” practice, which has been taken to an extreme level. As a ”green” hotel, the lights in the room shut off completely after 30 minutes of in-room motion. Working at the desk in my room, I had the lights shut off 5 times while I was trying to work at my desk (very annoying). Secondly, all of the outlets are set to green timers so they shut-off after 30 minutes. This means that their own alarm clock doesn't work because it resets to 12 AM every 30 minutes......lol.....why is it even in the room? Being green is one thing, penny pinching is another. If they truly wanted to save the environment, they wouldn't have a hot tub and pool (believe it or not, heating these puppies 24-7 costs far more than shutting off visitor's high efficiency LED lights and outlets. Get rid of these bologna problems and you will get five stars.

Beautiful Southwestern decor, friendly staff, delicious food, comfortable rooms...all in all a very satisfactory experience. Very convenient to the School of Mines where our grandson is attending. We'd go again in a heartbeat!