Protea Hotel Bloemfontein Willow Lake Reviews
Protea Hotel Bloemfontein Willow Lake
101 Henry St, Bloemfontein, Free State, 9330, South AfricaView Hotel Details
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Protea Hotel Bloemfontein Willow Lake Guest Reviews
4.1/5
Very Good
22 review
Verified reviewsLocation4.2
Amenities4.1
Service4.1
Cleanliness4.1
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All reviews(22)
Positive reviews(14)
Negative reviews(1)
Guest User
Double Room 1 King bed
Stayed in Jul 2024
Other
5 review
Outstanding
Posted on Sep 14, 2024
Pleasant stay in a clean and tidy room. Front desk service is great! Great location
Angeline
Double Room
Stayed in Aug 2021
Business travelers
1 review
Outstanding
Posted on Dec 14, 2021
Wonderful staff. Clean rooms. Quiet facility. We loved staying at this hotel and would recommend it to others!
Shichengyuwenkai
Double Room 1 King bed
Stayed in Sep 2024
Family
5 review
Very Good
Posted on Sep 26, 2024
Protea is an old brand in South Africa. It is quite standard. Those who have stayed there know it.
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Guest User
Double Room 1 King bed
Stayed in Jul 2024
Solo travelers
8 review
Outstanding
Posted on Aug 23, 2024
Clean and comfortable, transportation
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Anonymous User
Double Room 1 King bed
Stayed in Nov 2023
Business travelers
5 review
Outstanding
Posted on Jan 11, 2024
Overall good!
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jonathanbL6192VS
Stayed in Oct 2024
Travel with friends
Outstanding
Posted on Oct 16, 2024
We stopped for the night at this hotel, the online booking process was very easy. We arrived and went straight to the restaurant, that was open to 10pm. The menu had a good selection to choose from, which was taste and well presented. The ground floor room was air conditioned and pleasantly furnished, with a king sized bed that was very comfortable for the night.
Response from Property: Dear jonathanbL619VS, Thank you for sharing your wonderful experience at Protea Hotel by Marriott Bloemfontein Willow Lake. We are delighted to hear that you enjoyed your stay with us. Your feedback is truly appreciated and inspires us to continue delivering exceptional experiences. We look forward to welcoming you back for another memorable stay. Warm regards, The Protea Hotel by Marriott Bloemfontein Willow Lake Team
Jacques S
Stayed in Oct 2024
Solo travelers
Outstanding
Posted on Oct 4, 2024
Had a great stay. Staff were very friendly and made me feel right at home. From the reception staff, to the omelette lady Elizabeth, to the sweeper outside - everywone was friendly and chatty. Thank you for the hospitality. Will visit again!
Response from Property: Dear JacquesMonica, Thank you for sharing your wonderful experience at Protea Hotel by Marriott Bloemfontein Willow Lake. We are delighted to hear that you enjoyed your stay with us. Your feedback is truly appreciated and inspires us to continue delivering exceptional experiences. We look forward to welcoming you back for another memorable stay. Warm regards, Protea Hotel by Marriott Bloemfontein Willow Lake Team
Cruiser62240832626
Stayed in Mar 2024
Couples
Outstanding
Posted on Mar 2, 2024
The staff was super friendly and accommodating. The room was spacious and well appointed. The location in Bloemfontein was close to amenities and in a lovely area. We had dinner in the hotel restaurant and the ambience was great. Loved the peacocks in the courtyard outside.
Luigi Z
Stayed in Nov 2023
Business travelers
Posted on Nov 23, 2023
Probably one of the worst hotels I have stayed in. Service was terrible. Staff were lazy and slow. Restaurant staff seemed completely disinterested and not willing to assist. Nothing worked. Noisy. Overall a very disappointing experience
Response from Property: Good day Luigi Z, Thank you for your rating and feedback, we truly appreciate your time. We would like to apologize for any inconvenience caused during your stay, as this is not our normal standard of service. We as Top Management have taken up this matter with all HOD`s, as well as Staff, and we can assure you that all issues has already been firmly addressed and corrected. We hope to have the opportunity to welcome you back in the near future. Thank you, and our sincere apologies once again. Kind regards The Protea Hotel Bloemfontein Willow Lake Team
BrianS6601
Stayed in Nov 2023
Business travelers
Very Good
Posted on Nov 2, 2023
Good quality business hotel. Very clean overall, attractive decor, good lighting. But no bar fridge in room, and small desk. There is a small boardroom on the first floor. Rooms small and rather a squash for two people. Bathroom part of the room itself with separate, private toilet. Breakfast above average. Service overall a bit slow. Location very good for CBD and SCA. Reasonably priced. R1800 per night per room, breakfast an extra R215 pp.
Response from Property: Dear BrianS6601, Thank you for writing your review on TripAdvisor, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. We have sent your comments to our Top Management Team, we truly value your feedback. Once again, thank you for your comments, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you. Kind Regards, Neo Tabi Cluster Sales and Marketing Coordinator
Guest User
Stayed in Dec 2022
Couples
Outstanding
Posted on Dec 17, 2022
We stayed here one night during our drive from George to Johannesburg. The hotel is great with a lovely garden and pool area. The breakfast was great, the buffet dinner was fine). Parking is behind a secured gate with a guard at the entry/exit point as well. Quiet at night, no elevators.
Response from Property: Dear Christopher, Thank you for writing your review on TripAdvisor, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. Once again, thank you for your comments, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you. Kind Regards, Blanché Walzl-Hagen Cluster General Manager Protea Hotel by Marriott Bloemfontein Willow Lake Protea Hotel by Marriott Bloemfontein
Guest User
Stayed in Nov 2022
Other
Very Good
Posted on Nov 28, 2022
We stay here every time we come to Bloem. Nice accommodations, decent breakfast, and very friendly staff. Also very close to two of our favorite malls in town - Mimosa and Loch Logan. The rooms could use an update, including the addition of TVs that can screen cast or play streaming services, but overall has a nice, quaint feel.
Response from Property: Dear C1991ZNerika, Thank you for writing your review on TripAdvisor, this is really much appreciated. It is great to read that you enjoyed your stay with us, and I must agree our location is perfect if you want to go shopping. We will communicate your recommendations regarding the rooms to our owners for future consideration. May you have a great day further, and a happy festive season. Thank you. Kind Regards, Blanché Walzl-Hagen Cluster General Manager Protea Hotel by Marriott Bloemfontein Willow Lake Protea Hotel by Marriott Bloemfontein
Guest User
Stayed in Nov 2022
Couples
Posted on Nov 10, 2022
The hotel room was nice, clean with all you might need. The hotel itself also was clean and well maintained. Bar staff was a bit surprised their job is to cater customers :-) Though breakfast staff was very hospitable and nice. Real downside was the pool not well maintained exhibiting also a dead frog.
Response from Property: Dear Shiput99, Thank you for taking the time to write your review, this is really much appreciated. Please accept my sincere apologies for the lack of service you received in the bar. This is definitely not the standard of service we strive to offer. The pool is purposely painted black and not your normal sparkling blue color, this does not appeal to all GUESTS. Once again, thank you for your feedback, and we will definitely rectify our shortcomings. May you have a great weekend. Kind Regards, Blanché Walzl-Hagen Cluster General Manager Protea Hotel by Marriott Bloemfontein Willow Lake Protea Hotel by Marriott Bloemfontein
Guest User
Stayed in Dec 2021
Business travelers
Very Good
Posted on Dec 31, 2021
I use this hotel every second month as it is central and has great service. It follows in the style of the modern Protea Hotels so the rooms are not huge but comfortable but don't offer a bath (shower onky). You can request a fridge in your room and the meals are very reasonably priced. The service, from Reception, bar and restaurant is always friendly and efficient no matter the time of the day. It offers a secluded area around the pool which is also great for working on your laptop
Response from Property: Dear Lubabalo M, Thank you for taking the time to rate our Property on TripAdvisor, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. Once again, thank you for your comments, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Willow Lake Team