Embassy Suites by Hilton Hotels in Bloomington

Hotel was in a decent location and had ample parking (although confusing that they may or may not charge for parking). The staff were friendly and quickly changed our room when we found items left behind by someone else in the room at check-in. The manager's reception was the WORST that we've ever experienced at an Embassy Suites. Chips & Chex only that ran out quickly and was next to the buffet so people kept waiting for additional items to come out, no cleaning of tables, only 1 bartender for adult drinks so extremely long lines. Every other Embassy Suites I've been too has included a hot item or side dish item in the manager's reception and a manager or staff member rotating around to tables checking in with guests. That didn't happen here. We ended up ordering kids' meals at the restaurant but didn't get any adult meals because they would not allow any substitutions and all food items had something that adults could not eat. Turns out BBQ sauce for chicken strips was an extra cost at the restaurant, which seems odd for a $8 kids meal to not include a dipping sauce, plus it said it came with drinks but we didn't get any (which was ok because the kids already had some pop from the manager's reception). Luckily, the women working was wonderful and helped us out. Hallways were bright and noisy which is hard when there are window out to the hallway and curtains don't completely cover. At 2 am, there was a person yelling outside the door that we think was at the wrong room and it felt creepy that they were trying to look in! Hideway bed extremely uncomfortable, you could feel the springs poking through, no blankets provided. Only 2 towels in room even though it slept 4. We asked for blankets and more towels and both were provided so appreciate the staff for brining those up. Breakfast was the highlight of our stay. While it was slow to get plates and food restocked as well as tables cleaned, there was a good variety of breakfast items! Unfortunately, they only had 1 person making omlets and the line was a 10-15 minute wait the entire time we were there so no one in our group used that option. Check-out was easy. For the price, iffy if we'd stay again because we could have stayed at another chain with a breakfast option.

This hotel is a pretty nice setup and has nice layout, its a big open hotel where the middle of the hotel is open no all the rooms are on the outside. This makes it really noisy when there are parties going on. Also keep in mind this is a great hotel for families or teams to stay that have tournaments that are going on. This weekend there was a lot of kids running around making a lot of noise. The rooms themselves are in pretty good condition they have granite or marble countertops in the king bed suites, large newer tv’s and more. The bedding sheets, and towels are comfortable. I would recommend this place for over all good rating. If your looking for a quieter stay this might not be the one for you.