Embassy Suites by Hilton Cincinnati Northeast Blue Ash

The front desk clerks i had after 3pm on April 1st was terrible and unaccomodating. No customer service skills and did not take the time to greet us walking thru the door. When this business thrives from repeat customers; why would the first point of contact be an unfriendly front desk employee. I did not appreciate that and I travel frequently year round. I would not think the CEOs would appreciate the bad representation of the HILTON brand. I have too many other places i can spend my hard earned money. I have been happier at other hotel chains that dont cost as much. There are cosmetic issues that need attention. The bathroom and bed in room #211 needs attention. I do NOT feel that i can even equate the degree of stay as to the money i spent. I cannot say i will return to this location. There are other hotels in close proximity that ive stayed before that i will patronize. The omelet station was outstanding. The manager that checked me out was pleasant and most understanding of my less than desirable experience. She had great energy and was very engaging. I sincerely hope changes are made. One bad egg can spoil the whole bunch.

Staff play and efficient. Really enjoyed the accommodations. I would recommend you highly to anybody that would willing to listen to me. If you were a person I would ask you out on a date

Met by courteous and friendly staff both at check in and check out. Room was clean. Main lounge area was noted to have several roof leaks from skylights with buckets throughout. Hotel is conveniently located to numerous restaurants and venues as well as good access to major interstates. Noise was minimal with no outside traffic noise.

The rooms were horrible, the first room couch had stains on it and they were currently updating WiFi so there was wires hanging down outside of rooms which is unsafe for kids. I asked for another room and the couch in the 2nd was terrible uncomfortable to even sit and had no WiFi the whole stay. My son was not a happy camper for his birthday ‼️

Nice

slow to no wifi connection at all.

Family friendly

Very loud construction going on inside the building well after 5pm. Stairs had nasty disgusting tape holding carpet down, well a piss poor attempt at a repair and also a major trip hazard. Elevators broken just all around a bad experience and stairways and hallways are nasty.

This is a cool property where all the rooms are interior and facing all facing an open concept lobby square. Breakfast was nice. Staff were wonderful!