Upon our arrival the desk clerk was very helpful and courteous. We had a comfortable stay and departed about 730 the next morning. We were traveling north and received a call from an unknown number so we didn't answer. About 5 hours down the road we retrieved a voice message from the assistant manager Ms. Barnham. We had left a backpack with many very important papers,credit cards,passport, etc. Without Ms.Barnhams help we would never gotten across the border to our summer home in Canada. She went above and beyond her job and personaly took the backpack to the closest UPS store and made sure it was packaged, insured and sent north so we could pick it up the next day.