Name: Holiday Inn & Suites Boca Raton - North
Address: 701 NW 53rd St, Boca Raton, Florida, 33487, 701 NW 53rd St, Overseas, United States
Rating: 3.7

Holiday Inn & Suites Boca Raton - North Reviews

Holiday Inn

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Quiet a old property with thin walls, you could hear noice at night, service was exceptional.

Ac Didn’t work Tv Didnt Work elevator ac didnt work bad experience all around 

Todo excelente, especialmente el desayuno

Everything excellent, especially breakfast.

Restaurant

24-hour front desk

Luggage storage

Swimming Pools

Wi-Fi

Golf course

Breakfast

Pets allowed

Non-smoking room

All Languages

English

Chinese

Spanish

All Room Types

Standard Two Double Room with Sofa Bed

Comm Accessible Standard Queen Room

Standard King Room

Standard Room

When I came to the class, because I lived for more than the preferential price given to the class, I decided to stay in Ctrip for one night. It seems that it is not expensive. The room is super large, it is a suite, there is a refrigerator microwave, sofa. The front is the swimming pool and the rear window is the parking lot. The scenery is beautiful. Definitely suitable for vacation and leisure. I want to rent a car, because it is surrounded by hotels and roads, so I stayed at the hotel to prepare the course. Everywhere is the elderly to come on holiday, the fish restaurant TARCO in the hotel restaurant is very delicious, I can't finish the hot microwave oven in the evening. It is also very quiet around, in short, it is a good place to rest. However, the hotel did not have a shuttle service to Fort Lauderdale Airport and had to take a taxi. When I came, I was about $58, and I had to add a tip.

I checked in to the Holiday Inn West IHG, I authorized them to charge 2 nights, the rate was approximately $150.00 per. By the 2nd day I noticed multiple charges on my Credit Card, $700.00 plus, 450.00 plus, $250.00 plus. I needed to extend. I went to the front desk with screenshots of the charges and the total of the amount that I was charged.  After wasting 30min the woman at the front desk agreed with me and stated there was an error, she said she had to speak to someone, and that it would be corrected. I extended my stay an additional night after the Hotel representative agreed that the over charge would be corrected.  The following day due to my business matters I had to extend once again. Now aftera 3 night stay, and a rate of $150.00 per night, there were more charges on my credit card which totaled over $2,000.00. Now with a new representative at the front desk I had to go through the whole explanation / accounting again.  After approx 30min the 2nd representative agreed that there was an ERROR in the way I was billed. The woman extended the room with no additional charges but asked me to come and see her the following morning, it was that night that was the additional night that I had extended.  As per the Hotel employee requested I went to the front desk at 9AM. That morning I gave her my notes on what they had charged to my credit card and what the rate was. she updated my room key and asked me to come see her at noon.  Now I had probably wasted 3hrs with their mistake, and I was extremely tired because I had worked thru the night on the phone with overseas.  So I go back at Noon as requested, and was told that the accounting error would be corrected at that time. When I went back to the desk she called what was the Assistant Manger from the office behind the front desk. Out come this short disheveled guy in a cheap suit.  This nasty rude poor excuse for a manger refused to present me with a statement of charges, and told me I had 30min to pay him for the additional night in 30min or leave the Hotel. He also refused to see what I was charge be the hotel. Because I had business commitments and I had been working all night, I paid for an additional night.  The crap coming from this guy's mouth was like I was in the twilight zone, he was unbelievable. Whoever hired him has no business being in the hospitality business. It may take time, buy I will get my money back+

Older hotel but has been and is being updated.  Pool and hot tub was nice.  Clean property.  The only problem was that breakfast is not included.  It sounds like it is on the website, but out of all the ihg properties we stayed at this week, this was only one that charged extra for the breakfast.  Looking at options, it wasn’t worth the price.

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Discover 108 reviews of Holiday Inn & Suites Boca Raton - North, rated 3.7 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Holiday Inn & Suites Boca Raton - North Reviews: 108 Verified Reviews Latest 2024 | Trip.com

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Holiday Inn & Suites Boca Raton - North Reviews

Holiday Inn & Suites Boca Raton - North

Holiday Inn & Suites Boca Raton - North Guest Reviews