Zera Bodrum

Just arrived back after a week here . Firstly , I read all reviews .We knew the hotel was on a hill and lots of steps so why everyone was complaining I don’t understand at all ? . I requested a low floor but was given an apartment on floor 5 but they kindly changed our apartment the day after . The rooms are spacious , All staff are very polite , helpful and hard working . whilst we were here the staff took lots of abuse from people which made myself and others ashamed to be English . Abusive language and disrespectful to rules around the pool area. It was a very basic complex and all staff seemed to mix/match their daily work . My negative would be - cleaning within the apartments , only saw local staff with a child’s bucket with cloths in ! No brush or mop ( and nothing in the rooms to tidy up yourself) but had to ask for clean towels and for someone to clean the floors . Basic cleaning is done of which I reported . Pleas take a tea towel and wipes. Local supermarkets within the area for all essentials can be bought . We have had a lovely week here and for the price we paid we can’t complain . We didn’t expect 5⭐️ . 15 minutes from Bodrum £5 in a taxi Walking distance to beach Lots of bars and restaurants. Boat trips available to book in the street . .

Very dirty and smelly. Dangerous slippy floors. Wet areas after swimming were left and powed a major hazard. Same dirt was left in the communal toilets for days. Used toilet paper in the bins wasnt moved or changed. Dirty grey mops used in the restaurant floor. The cooking facilities in the apartment were pretty nonexistent, no toaster or oven. So to say its self catering is a stretch.

What can I say? Had an amazing time for the price we paid yes cheap and cheerful with this in mind please don’t expect 5 star you want 5 star then pay for it😳? Really if you want free WiFi, aircon entertainment then read the hotel conditions? It does not say free WiFi or entertainment so why expect it for less than 300 pound what do you want We couldn’t ask for anymore the staff were amazing so friendly and helpful our Keith top guy ordered us a macdonalds 🤣 it’s self catering which was fine could do with a toaster in the room was my only complaint about hotel As someone already mentioned about certain guests YES felt ashamed to be British it was disgusting how the staff got treated by a certain person myself and others felt so sorry for him and tried assure him we are not all the same and he was amazing part of the team as they all were all in all we love it at zera bodrum already looking to book again ❤️

This was the worst hotel I have ever been to. Upon arrived they charged us £55 just to use the AC. They hide the remotes and then give them once paid. There is no WiFi in the rooms and you can only use the WiFi in the lobby. The lobby is tiny and can only sit 8 people so when you have nothing to do at night you may aswell twiddle your thumbs. They switch the restaurant WiFi off at 6pm so you can not use that either. The rooms are absolutely disgusting. They have mould on the showers and you have to beg for you room to be cleaned. Lazy and rude staff. We spoke to All the other families at this hotel and nobody has a single positive things to say. We complained to a staff member about the cleanliness and he said “I don’t care go complain to TUI. We certainly won’t be booking with TUI either as they have clearly not inspected this hotel before giving it out to customers.

We really enjoyed our stay at the Zera bodrum, we got a great deal with Tui and were a bit worried after reading mixed reviews. We had an amazing holiday, beds were comfortable the air conditioning worked well. Room was a good size with 2 separate bedrooms and the shower was very good. We found all the staff very helpful and friendly, Akif was very good and spoke brilliant English, so if we had any questions others couldn't answer he would come over and translate. The hotel is on a very steep hill, but from reading other reviews it was no where near as bad as I had expected, we certainly never had an issue walking. The hotel is in a very good location close to lots of the popular bars and restaurants that you can walk in a few minutes but far enough away that you couldn't really hear much noise. We would happily come back to the Zera if the price was right.

Just returned from a fabulous holiday at zera bodrum, Apartments were clean staff were very friendly, don't listen to the bad reviews! Good location for bars and restaurants, great food from the snack bar, the pool was lovely, and the apartment was cleaned regularly 😀

We had a fantastic family holiday here. The apartment was very clean and tidy. Towels were changed every other day and the cleaners came in daily. The pool was lovely! I enjoyed my early swims and the children had a great time playing. Plenty of comfortable loungers around the pool with shades too. All the staff were amazing! So friendly and helpful. Always a smile and a little chat. We had a great time and would definitely return!

Arrived and spent a week here Akif was super helpful nothing was too much he made our holiday enjoyable was so friendly. Food was amazing all staff was amazing see you next 😇 thank you for our amazing family holiday kids have enjoyed it too thank you so much

We arrived late on a Monday night, very tired and organised the air conditioning at extra cost. Then when arrived in the room the beds were made which seems all good as we were tired so straight to sleep. Woke next morning to see the floor was very dirty, the cupboard had moldy bread from a previous person so clearly not been cleaned properly. The beds are OK but not the best, the air con is prob the best thing about the rooms. Limited cleanin and new towels provided. One day went to get a sun bed as definitely not enough for every guest. Slipped on the wood randomly on the paths which is very uneven. The pool area is OK in general, the pool is clean and some good toys about to entertain yourself and kids with. The food is OK too, not badly priced either. Good variety of food too. The staff however speak limited English and are not very friendly. Been to many cheap hotels and they are made OK by the staff. This is not the case in this hotel, the rooms and everything structures are great just appears the staff don't care about them and the customer experience. Wouldn't recommend this to anyone, even though we made it a good time for ourselves.