Hotels near Palmas Park, Bogota

Let me start with the positives: As Bogota’s airport is the major hub for domestic flights in Colombia, we spent 4 nights at the Courtyard. It’s very conveniently located in almost a walking distance from the airport and have a good shuttle service. As you can expect from Courtyard by Marriott (I am a platinum member) rooms are nice and the restaurant was good. Stuff were friendly. I would have rated it at 4 stars but… We wanted to get to Zipaquira Salt Cathedral (Catedral de Sal) and asked the receptionist’s help. They communicated with the transportation services they use (GERF) and gave us a quote of 220,000 COP for a minivan. Yet, on the night before travel they have told us the price is actually 379,000 COP. They have admitted they have made a mistake and the manager even suggested to compensate us with dinner for the honest mistake. I showed him the lonely planet book showing an estimated price of up to 160,000 COP for a taxi to Zipaquira which includes 2.5 hours wait at the Salt Cathedral. He mentioned their transportation services (GERF) includes a wait of up to 5 hours which would allow us enough time to visit the Cathedral and enjoy the city. We have accepted the offer and thought it was a real nice gesture from the manager to compensate us. After we have finished the visit to the Cathedral which took us about 2 hours, we have decided that instead of staying at the city we would prefer to go to Monserrat which is just a short detour from the way back to the hotel. We have asked the driver if we can spend the rest of the wait time on Monserrat instead and he acknowledged it. We spent about 2.5 hours to visit Monserrat. When we arrived back in the hotel the driver asked for 535,000 COP claiming the agreed total travel time they have committed was 5 hours, not the wait time as communicated and agreed by us. Given the trip to Zipaquira is about 2 hours each way that obviously doesn’t make sense as it means it allows only 1 hour at the Salt Cathedral and no time at the city. It means they have known we would need to pay much more. We have discussed it with the hotel reception and asked to talk with the manager who was not at the hotel but they were unable to resolve the issue. We have reluctantly paid the difference but felt we were cheated (…and paid almost 3 times a regular taxi service we could have ordered). Must admit the hotel gave us the dinner for free as promised but in 2 weeks of traveling in Colombia using hotels to arrange our transportations it was the only incident we have faced. Bottom line - good hotel but we felt cheated which ruined our experience. Suggest NOT to use their transportation services (GERF - see picture attached) or at a minimum be very specific and put the terms in writing to avoid such bad feelings and experience.

Some of the staff was very professional and friendly. Unfortunately, other staff was quite rude. For example, when I asked the gentleman at the front desk to copy my vaccine cards, he practically snatched them out of my hands without saying a word. After handing me my copies, he began to walk away while my cards were still sitting in the copy machine. I politely asked for ”mis tarjetas, por favor.” He walked back over, still silent, and I said simply, ”Esos son importantes.” He chuckled under his breath but still said nothing as he handed the cards back. It was as if he simply had no interest in bothering with them unless I asked. Then, after I paid for the copies, he went to look for my change (1,000 pesos). He then told me in an irritated tone that they didn't have any change. I simply said, ”No es importante.” Throughout the whole interaction, he acted very rushed and inconvenienced, as if I was imposing on him, and he never offered the slightest apology for forgetting my vaccine cards or not having any change. (They were not busy at the time; there were two people working behind the counter and no other guests in line. At least the other fellow was professional, unlike his colleague.) I'm aware that my Spanish is still at an intermediate level; however, if you're going to work in the hotel industry (down the street from the airport, in a capital city, no less), the least you could do is show some courtesy to your guests. (We don't have to speak Spanish to pick up on your passive aggressiveness.) Also, when I arrived there were no towels in the room. It took three requests over about 35-40 minutes to get some. Everyone I talked to seemed very professional and intent on taking care of it, but somehow no one delivered until the third attempt. It was surprising, actually, because the room was immaculate and perfectly made up, except for having no towels of any kind. I enjoyed my dinner a lot, and the lady who waited on me was gracious and patient when conversing with me in Spanish. The restaurant took a few minutes to find, as there are two buildings, each with their own lobby, and the fellow at reception who checked me in didn't mention anything about the restaurant.

Two issues with the hotel. 1. The Checking process took a very long time, about 15 minutes, we were already tired from a long day and just wanted to relax. There was nobody else there and no reason why it should take 15 minutes to Checkin. 2. After we got settle we wanted to take a shower and sleep early as we had to get up 3:45 to leave for the airport at 4am. However we soon found the Shower not working. Only a little drip of water came out. I made a video of it also. I called the front desk Call 1 mention shower is broken Said maintenance will look at it. No call back and nobody showed up Call 2 mention we already called shower broke Said they will try to solve it in 10 min No call back Call 3 I mentioned we might as well move to another hotel as this is unacceptable and we need our shower. We have an early flight it has been almost an hour we already should be asleep Now they answered and gave us the room across to use for the shower The whole experience just did not leave a good impression with us and we would not choose this location again unless something changes.

We loved this hotel experience and even got to go back a second time during our time in Colombia. The hotel is up to date and the beds are very comfortable. The staff are friendly (Chris the bell hop is very caring) and polite. You can tell they take pride in ensuring your comfort. Service is quick either maintenance or in room dining. The nails salon is outdated and not what you would expect from the hotel, we did manicures and pedicures but the ladies were super nice and caring. The breakfast buffet is busy after 9am and hard to get served by wait staff...best to go around 7:30am-8am for the best experience. We booked transport through the hotel to go Ziper and was quoted 171,000 pesos or $44 usd, when we got back to the hotel the driver charged us $69usd because of the 3 hours ($24,000 pesos per extra hour) extra that we were stuck in traffic. Your best bet is to use Uber to travel around and rappi for food. We were surprised that we had to purchase swim caps for the pool which was mandatory. All in all I would definitely recommend staying here.

The room itself is very small, there’s no view. The breakfast was included and was okeyish. I didn’t stay there for the second visit of the city. So that probably means I wouldn’t recommend it.

The hotel Andes Plaza is a really great hotel. The friendly customer service was excellent. All at reception were very friendly. Briteman gave that extra special attention and service. He constantly checked on me making sure everything was good. He helped set up my covid test. I also received friendly service in the hotel restaurant. Everyone was so friendly giving great service. The breakfast every morning was outstanding. This was my second time to stay in Hotel Andea Plaza and plan to return there again someday soon. I highly recommend Hotel Andes Plaza. The hotel is safe hotel and at a great location.

Nice hotel located in safe area of city. Breakfast buffet is really good. By some reason it advertises through this app that hotel has a pool and facility does not. There is a nice sauna on the eighth floor.

The worst hotel in which I have stayed in Bogota and Sabana. It's 10:15 p.m. and still moving furniture in the dining room and people making noise in the halls, hear strong music in the rooms, nobody controls anything, they simply respond that they can't do anything because they have two football teams in the room . At 3:00 a.m. a group of drunks arrived and was crying in the lobby until 5:00 without anyone doing anything. The hotel is very comfortable and it is very comfortable and very comfortable. The hotel is a very nice restaurant with a very nice room.

Good quality hotel for the price. The customer service people were very nice, and can speak some English. The rooms are spacious, with fridge, snack bar, free bottle of water, and really love how comfy the bed is. The location is also great, there is a grocery store, and some nice restaurants just next to it.