Guest User
June 22, 2024
I was left feeling quite disappointed with my stay here. Whilst I appreciated the modern design, the amazing rooftop view and the cleanliness of the rooms, as well as good location, my husband and I would definitely not stay here again. We were on our honeymoon, and arrived to find that we had been given a room with an interconnecting (locked) door to another room. This only became really apparent when the guests of the other room arrived back and we could hear everything (conversation, yawning, sniffing, going to the toilet). After politely asking the reception staff if there was another room available, we were upgraded. The lady who we spoke to about this was absolutely lovely and we cannot rate her customer service and interpersonal skills highly enough. She is actually the reason I have given three and not two stars. However, as several people I have told this to have said to me, it makes you wonder about a hotel when they put a couple who are on their honeymoon in such a room (and yes, they were aware it was our honeymoon as they asked if we wanted to pay €60 for room decoration and fizz when we booked). We are a couple very little sense of entitlement albeit perhaps high expectations given the reviews of this place, and we were left questioning the thought processes around the decision to give us an interconnecting room. There were several other things that put us off about this hotel: It advertises on its website the homemade jams it makes and the freshly baked cakes, breads and rolls. This is one of the reasons I booked this hotel. The jam was in fact Tiptree mini jars from Essex. Not homemade; and therefore they are lying on their website, which is very off-putting. There was a (I think) homemade cake on two out of the five mornings, but certainly not all the mornings. And the bread... I am unconvinced this was freshly baked, unless they are including pre-packaged breads which you shove in an oven to bake. For some people, this may not be a problem, but for me, who wants to go on holiday and experience local and homemade food, it was. What was even more of a problem, is the service at breakfast. Coming downstairs the reception staff and waiting staff all say hello (lovely and very much appreciated, do not get me wrong), however at no point did we have someone come to our table to ask us if we wanted to order anything from the cooked to order menu or if we wanted a coffee. I had to get out of my seat twice to order coffees, and on the other occasions we had to wait, wave and call out to get the attention of the waiting staff to come to our table. For a four star hotel, I am quite taken back by this. The lack of any shuttle option to and from the port is also slightly disappointing, probably more so for people who dislike walking. My husband and I are very fit and healthy and love walking, however we found the 20min walk with relatively little luggage up the gradually inclining street leading to the hotel very taxing. Taxis are