Hotels near Zales, Bon Air

This is an older property that they’ve tried to keep up to date with moderate success. I’ll start with the Pros: -despite being totally full with teenagers and a wedding, it was quiet and they maintained pretty good order. They had a police detail on scene in the evenings which seemed purely preemptive. Kudos to management for spending on that, a lot of places wouldn’t. -there’s a lot in the immediate area in terms of restaurants, stores, etc. Pretty much every chain you could think of is in the vicinity. -we didn’t use it but there’s a pool with an outdoor area. -the beds were unusually comfortable! Not sure if it was the Sheraton sweet sleeper bed but it stood out. -I requested additional items for our room from housekeeping and they were delivered in a reasonable timeframe and the associates were friendly. Cons: -The biggest one is the old and out of date HVAC. You have two options: blast chiller freezing or stuffy. The AC will go on and off all night and sound like a 1970 school bus doing it. It really bothered my sleep. I was either too cold, too hot, or it was really noisy to the point of repeatedly waking me up. -the rooms were last renovated in 2015 and it’s time for another update. Lots of wear and tear. Some components clearly weren’t updated then and are just really old. Bathroom fixtures, etc. -My room was supposed to be 2 Queens. There’s no way those were normal queens. More like double beds. It was a battle all night with my teenager. My review is a little rough, but that’s because sleep quality is paramount and mine was really poor at this hotel. HVAC doesn’t receive enough focus but it can make or break a hotel and this one was bad. Would I stay there again? I’d explore other options in the area first. Four Points is kind of an unusual sub brand—“full service” but more bargain oriented. I think you tend to find dated properties that don’t quite meet the brand standards of the mainstream brand. Is it a step above a Hampton/Courtyard? Perhaps, if the details are done right. If you are a heavy sleeper you will probably do better here than I did.

Passing through Virginia to Baltimore from North Carolina for girls trip weekend with my daughters, granddaughters and sisters. My daughter, granddaughter and I had what is called a one bedroom suite although there is no wall separating the living room area from the two queen beds. The lobby is beautiful and spacious. Front desk staff got us checked in quickly. Room was clean and beds were comfortable. Big walk in shower. Bathroom was very clean. Mini fridge and small microwave in room also. Lots of eating places in the area. I will definitely be staying here on our next visit to Virginia. My daughter said the hot and cold breakfast was very good.

The feel of the property is welcoming from the time one enters the lot. Nestled away from the busy Midlothian Turnpike traffic, one would hardly believe there’s a bustling metropolis beyond the trees! The staff was attentive and the attentions to COVID-19 guidelines was so on point. The room was meticulously cleaned. The noon check out was a godsend. I will be back!

We thought that they had renovated the hotel, but they only did certain updates. We had to switch 2 times until 3rd time found a room that the toilet didnt leak on the floor. Bathroom tubs need update. More lights and better tub grip than rubber mat that is not sanitary. The tables & dressers need an update, there were pen marks, scuff marks. A good refresh job.

Excellent reception and meal service staff, spotless room, very nice dinner, very good breakfast, safe and convenient location. Would stay again!

Only stayed one night and there was a large group there. This large group took over the whole place. In the TV area where the lounge was filled with loud adults and kids. We headed to our room about 8:30 that evening after going out to have a quieter time. The kids were knocking on the door as they were running up and down the hall way, yes, the parents didn't stop them. I thought surely this will calm down by 12 midnight. Well I was wrong, this when on until 3:09AM in the hallway people running talking while going up and down the hallway. Then the groups out side in front of the hotel talking loud.. It was so loud you thought it was in the room. We left the TV on to see if that helped, it didn't. The front desk should have done something to stop this behavior. I was a paying guest also. Very disappointed. I told the young guy who checked me out and he said they had had trouble with them all week. So I had to pay $ 200.00 to stay there and not sleep. The front desk should have stopped the group from disturbing the other guest. I was very upset and very tried there next morning. I all I got was I am sorry, they are leaving today.

Location, good room, the only downside is a bit noisy

Looked like a nice quiet hotel to break up a long drive and get some sleep. Was given room on 2nd floor above the meeting space. A party with a very loud dj and guests was going on when I checked in at 10:30. I went to my room and it sounds like a night club, bed shaking to the bass, can hear every beat and every word. I asked the desk what time it would be over, was told 12:00. I came back down at 1:15 and asked if I could switch rooms to other floor or other end of hotel as it was louder than ever, was told I could but would have to pay more because all they have left is a suite! I’m checking out at 7:00 am! Wish I would have known not to stay here on a weekend! Stay away!