All Suites Bordeaux Centre Marne - Gare Saint-Jean Reviews

Not a pleasant hotel. The area is pretty grim. My room had its curtains missing so the sunlight would stay in my room and people across the street could watch me sleep. When I told the staff it seemed like they were just pretending to try and help. I asked for a refund and to leave but they would always say “I’m sorry I can’t do that only my supervisor can” but there would never be a real supervisor there to help. 10/10 horrible experience.

I had a very unpleasant experience with the hotel and their air conditioning system. The aircon was not working at all and I had to rely on a small fan in the room to try and keep cool. This made me wonder if the hotel was aware of the issue but wanted to see if they could get away with it. I reported the issue to the hotel staff several times, but each time I was given the same answer - they will reset the system so I should go back to the room, turn the aircon unit off and on and wait for 15 minutes. They claimed that this would reset the system and fix the problem. However, this solution did not work and I found myself constantly sweating in the hot and stuffy room. Despite being patient and understanding, the hotel staff did not seem to take the issue seriously. They offered to change my room, but only on the condition that I move immediately, as the hotel was fully booked. When I asked the staff to have a look at the air conditioning unit again, they simply responded that "sometimes it doesn't work." This indicates to me that they knew about the issue before giving us the room, which is completely unacceptable. When I brought it up, the hotel staff became defensive and rude. I don't understand why they would treat their customers in such a discourteous manner, especially when we were simply asking for a basic service that we paid for and deserved. To make matters worse, I overheard several other customers complaining about their own broken air conditioning units. I paid good money for a comfortable stay, but instead, I was left feeling hot, uncomfortable, and dissatisfied with the service provided. I hope the hotel management takes these issues seriously and makes an effort to improve their facilities and customer service in the future.

Good location

The room is huge! The train journey takes about 11 minutes, but there is a bus stop nearby which is very convenient.

Functional and modern room, not at the top in terms of cleanliness but all in all an excellent solution

clean clean clean clean clean clean clean Convenient to the city and affordable clean clean clean clean clean clean clean Convenient to the city and affordable clean clean clean clean clean clean clean Convenient to the city and affordable

Apartment hotel, kitchen, refrigerator and TV are all available. For me, who is used to living in apartments in Paris, it felt very good and familiar. The room is relatively large, probably 20 square meters, and the clothes can be washed and dried overnight. A great choice for a multi-day trip to Bordeaux!

I don't have much to say, it was all magnificent

excellent stay in this hotel. Well located, very clean. Everything is OK

The location is convenient, the slippers in the room are quite thick, the bedding is comfortable, great! I have my own shampoo, which is good. The room arrangement was very good. Mingyue's service attitude is very good

The hotel is relatively new, the room is big, the bathroom is big, the kitchenette is very convenient, you can make simple food, the waiter is very friendly. The disadvantage is that the room is not cleaned every day. It is cleaned every 7 days. You can collect clean towels and necessities yourself. The location is very convenient, 15-20 minutes walk from the train station and the city center.

The hotel is very convenient for about 10 minutes walk from the train station Gare st Jean, and it is also within 15 minutes walk to the city center Rue st Catherine. It is very convenient to have simple cooking stoves and utensils in the hotel! Take the No. 1 bus from the airport to the hotel and then walk for 4 minutes! The hotel has windows and sunshine, which is very comfortable! The hotel is clean and cost-effective.

#positive #I was happy with the Soundproofing, Corridor Soundproofing, Safety, Nearby Restaurants; #positive#Satisfied with the sound insulation, corridor sound insulation, safety, and nearby restaurants

Good combination of price and quality, convenient location.