Hôtel Mercure Bordeaux Château Chartrons Reviews
Hôtel Mercure Bordeaux Château Chartrons
81 Cr Saint-Louis, Bordeaux, 33300, FranceView Hotel Details
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Hôtel Mercure Bordeaux Château Chartrons Guest Reviews
4/5
Very Good
79 review
Verified reviewsLocation4.1
Amenities4.0
Service4.0
Cleanliness4.0
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All reviews(79)
Positive reviews(37)
Reviews with photos/video(3)
Negative reviews(11)
OJBSPORT
Standard Room
Stayed in Jul 2024
Business travelers
1 review
Outstanding
Posted on Jul 27, 2024
Quality for money. The staff were very nice and friendly. I’ll recommend it anytime,
Guest User
Standard Room
Stayed in Jun 2024
Other
10 review
Very Good
Posted on Jun 8, 2024
A well located hotel that's easily accessible to Bordeaux city. The shower room could be better though. Excellent breakfast and the staff are friendly
Anonymous User
Classic Double Room
Stayed in Dec 2022
Couples
1 review
Very Good
Posted on Jan 1, 2023
The facilities were clean and tidy, although a bit overpriced in comparison to the actual amenities. Very helpful and accommodating staff!
Guest User
Renovated Superior Twin Room
Stayed in Jul 2022
Family
2 review
Posted on Jul 16, 2022
A hotel that does not deserve its 4 stars
A shocking and cold welcome A very poor breakfast, scales in the toilets I liked the breakfast room Very nice the parking lot too
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Jurio2020
Classic Double Room
Stayed in Oct 2022
Solo travelers
16 review
Amazing
Posted on Nov 2, 2022
I am satisfied with the cleanliness of the hotel and the politeness and friendliness of the staff. The location is far to go to the center.
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Inma Bensusan
Standard Room
Stayed in Jul 2022
Couples
3 review
Amazing
Posted on Jul 24, 2022
Great location
The garage for the cars was very narrow and awkward.
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benjamin
Standard Room
Stayed in Dec 2021
Couples
1 review
Amazing
Posted on Jan 26, 2022
Super nice hotel for a weekend in Bordeaux, top location, the services offered are classic, the welcome is great. I recommend !
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Guest User
Stayed in Jun 2024
Other
Very Good
Posted on Jun 10, 2024
Convenient for Bordeaux, about 30x minutes from the old town with parking & EV charging stations, a bonus for us. Comfortable rooms & helpful staff. Restaurant reasonable, limited choice but tasty. Breakfasts good offering a cooked selection as well as the usual coffee & croissants!
Guest User
Stayed in Mar 2024
Travel with friends
Posted on Mar 1, 2024
We have arrived from Ireland for 3 nights, 23 of us for the Rugby World Cup. Our team is staying in this hotel. We arrived back to the hotel tonight at 11.47 as residents and we could not order a drink! we were told they close at midnight, but it wasn't midnight. 23 of us are paying an expense rate. It is unbelievable that we should be treated this way. As Irish supporters we are famous worldwide for our fun and good humour, without trouble or drama. They have lost considerable income, but my complaint is the manner in which we were treated regarding this issue. If I had the option to change hotel I would instantly. A DISGRACE!!
Response from Property: Dear Bryan Hamilton Thank you for taking the time to share your experience with us. We appreciate that you and your friends chose our Mercure Bordeaux Château Chartrons Hotel to stay at during your Rugby World Cup visit. At Mercure, our goal is to ensure that every guest has an enjoyable stay. We are sorry to hear that you were not looked after when you returned late at night. The hotel bar's closing time is midnight, but we understand that it can be frustrating when service is not available when you expect it. We hope you had a positive experience in Bordeaux. Thank you for your feedback and we look forward to welcoming you back soon! Géraldine Chateau Assistant Manager
Guest User
Stayed in Sep 2023
Other
Posted on Sep 26, 2023
We stayed here for a RWC game, the hotel is 'nice' but the rooms are so dark inside. I know you don't visit somewhere for the room, but they were pretty off putting. Our bathroom was fine but tiles were falling off our friends bathroom walls. It was expensive for what it was, it is also a good 15 minutes walk to the tram/riverfront. Breakfast was very busy, they kept running out of food/plates/glasses and were very slow to replace anything. I would stay closer to the center of Bordeaux if we visit again.
Guest User
Stayed in Sep 2023
Other
Outstanding
Posted on Sep 12, 2023
Huge rooms, queen size bed, coffee/tea making facilities, hairdryer, plenty of soaps, towels, free WiFi, beds made room cleaned daily, breakfast typical French choices of hams, cheeses, bread, eggs, croissants etc..Great location, near trams, bars and restaurants. Close to River, beautiful city. Very popular with cyclists.
Guest User
Stayed in Jul 2023
Other
Posted on Jul 31, 2023
We were expecting the rooms to look like the pictures on their website and social media, and those on Tripadvisor. But, that wasn't the case for us. Some of the rooms are old, tired, damp, grubby and waiting to be re-furbished. Make sure you ask for a newly refurbished room! However, the beds were clean and so were the towels. The frontage of the hotel could also do with a makeover. Looks rundown on the outside.
Guest User
Stayed in Jul 2023
Couples
Outstanding
Posted on Jul 30, 2023
We were upgraded to a fantastic room If going on a river cruise once you find the hotel which is walking distance from red line B even if pulling cases east Lots of little cafes etc in the square which we didn’t know about until a local showed us which was so close At the river many eating places especially at night Sunday mornings a fresh market where the river boats moor
Guest User
Stayed in Jul 2023
Couples
Posted on Jul 24, 2023
Careful when booking with ALL Accor - they cancelled our hotel 3 days before travelling, then tried to put us in this hotel, a long way from the center. The room offerred was awful - dark, dingy and grubby. Staff very unhelpful, so we immediately cancelled and were lucky to pick up a room near the center. Asked for their complaints process and got nothing of note back. Very poor for such a big company.
Guest User
Stayed in Jun 2023
Business travelers
Posted on Jun 30, 2023
A 3 star hotel really, not 4 star. No bottled water in the room. Uncomfortable bed. The pillow felt as if I was sleeping on a stone. Rooms are not clean, old furniture and very poor cleaning. The location is nice, not far from the center. The staff is great.
Response from Property: Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Géraldine Chateau Directrice adjointe