Agk2017
October 14, 2023
Very bad experience. When checking in, we found that the air conditioner in the room was broken. It was 27 degrees outside, and the room was small and very stuffy inside. The hotel is next to the train track. If you open the window, the noise is very loud. We went downstairs and took the front desk to the room to demonstrate the problem of the air conditioner. He said he would fix it but there was no way to change the room. It was speechless. My husband and I told him that we did not accept rooms with problematic facilities and needed to cancel the reservation for the next two days. He said he would ask the manager for instructions. We left the hotel to go out for dinner and informed Ctrip customer service. When we returned to the room at night, we found that the air conditioner was still broken. We asked the front desk and were told that they could not do anything. The attitude was very bad and said it was not their problem. In the end, we opened the window and endured the noise for a night. The next day, after many coordinations from Ctrip, we agreed to check out. This kind of bad business should be removed from the shelves!
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