Hotel Edelweiss

We chose Edelweiss for a last minute family ski trip due to the price and opting for breakfast and dinner included. We didn’t expect much, but the staff were very welcoming and helpful. The rooms were cosy and very comfortable, and the food was very good! The position out of the main ski area was perfect as the location was very peaceful. Daily shuttle bus to the ski resort was very handy and if I ever return to Borovets, I will definitely return to Edelweiss!

Great food. Shuttle bus is a joke. It takes 8 people every 15 mins but the staff allow more than 8 to sign up, so when the bus does arrive (often late), it’s a free-for-all regarding who gets on. Take earplugs. All rooms have noisy doors and all night you’ll hear banging as people come and go. It’s a bargain. Get what you pay for.

overall it was a good stay. Hotel is a bit aged, but fully functional and absolutely fine. We had two rooms for a week in early February and will probably come back again. There are signs of wear and tear arround but it can be seen that owners are trying to be on top of it. Age of hotel is evident inside and out, but it is not bad or teribble for a 3* place. In general, hotel is clean but carpets are aged and could do with a deep clean ( it is understandable that replacement would be at huge cost). Bathrooms are clean and fully functional. There are new double glazed tilt and turn windows , central heating works fine and rooms have been warm. Beds are acceptable. Room service was running daily, (vacuuming around, beds made, towels and loo roll replaced) Staff was pleasant and helpfull Buffet breakfast was plentyfull and tasty We needed transport back to airport and staff on reception have been very helpfull and organised it all promptly. There have not been any surprise charges at the end of our stay Considering the cost of our stay and the fact that hotel is a 3* , all is great

Our room smelled since the moment we got there and the staff wouldn’t do anything about it. Our toilet was also broken.

As others mention, the property itself could do with some renovation which means it doesn't feel perfectly clean and modern. However, the staff are very friendly and the stay was half-board with an excellent variety of food options (including most Bulgarian classics based on our internet searches) and a I think something for everyone. Their dessert chef(s) is amazing and produces really top quality dishes. It is within a 15 minute walking distance of the ski slopes, or alternatively they have limited shuttles to the slopes (8am, 8.15am, 9am, 9.15am) returning at similar times around 4pm. We would definitely go back here

We really enjoyed our stay. The decor might be a bit dated, but the staff were super friendly and helpful. The buffet was really varied and rather delicious. Our room was rather hot (had to open the window at night) but definitely pleasant given it was freezing cold outside. There was a free shuttle bus to the ski lifts (probs about 8-9 min) but it we also chose to walk on a few occasions, which only took us about 15 min. Overall, we're really happy with our stay - it was great value for the price and we would definitely come back.

Having read some of the bad reviews, I notice they are not mostly outdated. I came back from the hotel on Sunday 15th Jan 23. The hotel is one of the original hotels in Borovets, it has a lot of character and yes, it is old. However, it very clean and the cleaners are cleaning all day. My room was hot, maybe a little warm at times and the bathroom was spotless and modern. The shower was hot every time, morning or evening. I have stayed in many hotels where the shower rarely gets hot in ‘peak’ times. The bed was comfortable and the room had a TV. Towels were replaced daily. I was nowhere near the lobby and had full signal WiFI that run, my phone, IPad and Laptop with ease, even streaming BBC iPlayer. I had my Chromecast plugged into the TV and streamed with very little problems. Food was outstanding, a big choice of buffet all you can eat. Breakfast was always traditional but always a full set of pastries and sweets! Evening meal was very tasty, hot and 2 daily soups. I ate there in a T Shirt as they hall was always warm with outside temperatures of -5c. Staff were very helpful, chatty, friendly and efficient and did anything that I asked. Buy you bottle water from the bar before you go out for the day it is much cheaper than up town. Location is about 10-15 mins walk (depending on conditions and speed of walking) and it is uphill. I found this useful as it got my leg muscles working before hitting the slopes. If it is cold enough, you walk past the frozen waterfall! Would I go back there again? Yes. The cost of a half board versus a hotel near the resort was hundreds of pounds cheaper and bar drinks were much cheaper. Just awaiting flight prices to be announced and I will be booking again.

We came back from our ski holiday two days ago. The hotel was lovely, friendly staff, great food and service. The reviews we have read about the hotel were pretty bad but had nothing to do with what we saw. We highly recommend this place. Thank you chef Shtery!

Great little hotel on the edge of Borovets only 10 min walk to main town and slopes. Hotel offer free shuttle if needed. Rooms are small and basic but that's Bulgaria they are clean and have good facilities. Heating could do with being turned down a bit but we just opened the window. Great restaurant nice breakfasts but we didn't eat on an evening as so many great places to eat in the town all cheap and friendly. Hotel offers ski storage if required. Bar and pool table with some arcade games for the kids. Staff are very friendly helpful overall and great little hotel. Would stay again.