The Westin Copley Place, Boston Reviews

Great location and walkable, very close to restaurants and shopping area. I feel they are a bit understaff in general. Housekeeping service is very good and attentive, provide enough bottles of water for my specific needs.

Very nice staying. We got an upgrade to the suite which is super cool! The location is good

Great place to stay, conveniently located. I’d definitely return

This Westin hotel is the worst I've ever stayed at. The rooms are old with low ceilings, creating a claustrophobic feeling. The rooms are tiny, and despite purchasing their breakfast package with the understanding that kids are free, I was consistently told otherwise during meal orders. When I ordered multiple meals, they refused to honor the free policy. They claimed additional charges, and on one occasion, it took an outrageous two hours for delivery. To make matters worse, I discovered unauthorized credit card charges; had I not checked my statement, I wouldn't have noticed. It's absolutely unacceptable!

I love this hotel

A great location hotel plus a friendly and helpful staffs, thanks for the service. Will stay here again on my next coming.

The room and amenities are a bit old although they seem to have been refurbished. But the room is spacious. Good location too. But note that they don’t have free wifi unless you are a Marriott member and remember to double check the bills.

We really enjoyed our time at The Westin. Staff are extremely friendly and helpful. The room was spacious, great view, very clean and had plenty of storage. Facilities were great. The restaurant food was delicious. Our first time in Boston, would definitely return.

Clean room and convenient location. Breakfast was good. Will stay here again.

Good stay. Clean hotel. Very close to Newbury for shopping and dining 

If you wanna get a good stay in BOS, choose that good hotel!

Good for business travel.

The child wants this one and another one. We have stayed in other hotels, big and small. We don't like them very much. This means this one is good. The child is quite satisfied👍 Complete facilities Clean and tidy Beautiful environment Attentive service

Facilities: ⭐️⭐️⭐️⭐️⭐️ Hygiene: ⭐️⭐️⭐️⭐️⭐️ Environment: ⭐️⭐️⭐️⭐️⭐️ Service: ⭐️⭐️⭐️⭐️⭐️ I stayed for several nights in a row. The hotel is clean, the environment is good, and the transportation is convenient.