Hilton Garden Inn Boston Logan Airport Reviews

Our experience at this hotel was seriously marred by the treatment we received on the shuttle bus to the airport. After checking out, we boarded the shuttle along with other guests. The driver helped every single person load their luggage onto the shelves—except us. When it was our turn, he just crossed his arms and watched as we struggled to lift our heavy suitcase onto the shelf ourselves. This behaviour made us feel deliberately ignored and even discriminated against. It was as if we were invisible, and the lack of assistance was not only rude but completely unacceptable. We paid a significant amount for our stay and expected to be treated with the same level of respect and service as everyone else. This incident left a very bitter taste, and we are deeply disappointed with how we were treated.

Convenient pick up at the airport (need to call ahead and the shuttle arrives 15-20 min later). Hotel is about 10min from the terminals. Quiet and spacious rooms. Very nice service at the front desk. Gym, pool and laundromats available in the hotel. Breakfast was ok. Very ordinary.

Very expensive hotel in Boston

good service

Facilities: Very complete, including laundry, gym, swimming pool Sanitation: Clean, Environment: Very quiet, suitable for rest Service: The service staff is very enthusiastic, but the English of the front desk needs to be improved, as the accent is a bit serious

In Boston's summer, it's not easy for a family of three to find a hotel with two large beds (1.5 meters) and a reasonable price! After a long time of research, I finally decided on the hotel for my trip to the East Coast of the United States. I was very satisfied after checking in! Although it is close to the airport, you can use it as a base for Boston tourism! It's an eight-minute walk from the Blue Line subway station and ten minutes to the city center; the hotel offers free airport pick-up, which takes ten minutes one way; the surrounding area is absolutely safe and quiet, and I walked around alone at eleven or twelve o'clock in the evening; the hotel has a swimming pool, gym, laundry room, and a sports center next to it, with green grass, football field, baseball field, and basketball court; capsule coffee is provided in the room, and freshly brewed coffee is provided in the lobby every morning. Like the domestic garden hotel, take-out cups are provided; breakfast is ten dollars, which is very conscientious, but unfortunately I didn't eat it because there are many places to eat around the subway station. I forgot to take pictures of the hotel and the room, so I recommend the Light of Boston! Black sesame and pistachio latte! It's a bit sweet😀

There is a shuttle service at the airport, which is very convenient. The front desk lady is very nice. I left my luggage in advance and went out for 3 days. She appreciated it. The attitude was also very good. The sanitary conditions are also good. After all, it is a chain hotel.

The hygiene is OK, not bad. The environment is average, close to the airport, a little far from the city. If you want to find living facilities such as convenience stores and restaurants in the surrounding area, you have to walk 11 or 12 minutes to the nearest Oriental Heights Station, so if you don't want to walk, you can only eat in the store. There is nothing to complain about the service. The facilities are always Hilton style, and there is not even a bottle of free drinking water. The only thing worth praising is that there is a free shuttle bus to the airport from 4 am, which runs every ten minutes, so you don't need to take a taxi, otherwise it will cost more than ten dollars. , There is no slippers in the place

The room was average, not bad but no surprises; the flight arrived at 10pm, so I had to call the hotel after picking up my luggage at the airport to arrange for the hotel shuttle to pick me up, but the shuttle came quite quickly. It was late at night when I arrived at the hotel, and the check-in staff at the front desk were doing other irrelevant things slowly, not considering the guests' eagerness to check in and rest, and made me wait for ten minutes before going through the formalities. The airport free shuttle driver was ok, helped with the luggage, and of course I gave him a tip. There were not many options for the buffet breakfast, which was incomparable to some high-end hotels in Asia. It seems that most bathrooms in American hotels have bathtubs + shower curtains, and shower rooms are rarely seen. The main reason is that the hotel is really not cheap, maybe because it is the peak season. At this price, you can stay in Shangri-La in major cities in China.

The room is comfortable, clean and sanitary. It is very convenient to go to the airport. There is a 24-hour bus, which runs every 15 minutes and is free. The room is comfortable and suitable for people who need to rest at the airport for a short period of time.

I have never stayed in a worse Hilton! I was given a room on the first floor which felt like a basement, cold and damp, I couldn't have had a worse experience. It is far inferior to the neighboring Marriott.

The room is large, clean, relatively new, and convenient for transfers. The only problem is that the bus is a minibus with limited seats. If you catch a crowded bus, you may not be able to get on and need to wait for the next bus, especially if you are catching a flight in the morning. There is a restaurant on the first floor of the hotel until 10pm. It is still OK to eat something casually.

The hotel is close to the airport and took the initiative to introduce the shuttle bus to the airport. I said I was going to return the car, and the front desk called me and said they would arrange a car to pick us up at the return point. This service is so thoughtful. We arrived at the hotel at 2 o'clock, and the front desk helped us check if there was a vacancy and checked us in early. Stayed for 2 nights, it was not bad, and it was close to the subway. On the third day, I took the hotel bus to the airport, and the driver's attitude was very good all night!

The room is big and the service is good. There is a shuttle bus at the airport, which is very convenient. I will choose this hotel next time I go to Boston