Hilton Garden Inn Seattle/Bothell

Good bed and good pillows. We were on the quiet side, which was great. Would love to see secure parking, but did not have any trouble.

This place needs to get their crap together. Extremely disappointed in the Hilton brand for the second time in a row after a horrendous stay in Las Vegas, we still decided to give Hilton another try simply because my husband is a diamond member, REALLY wish we had used our status at Marriott instead. Check in was easy, but not greeted or thanked for status upon arrival. No mention about member benefits including free bottled water or breakfast credits or offered an upgrade, don’t even know if they have those rooms available at this place. But we did find out that the pool, spa and gym are all closed. Was this mentioned on their website? Absolutely not. It wasn’t until we got to the desk and after it was too late to cancel that we found out this very disappointing information, and don’t worry, you still get to pay full price even though the amenities are closed! Got up to our room and it was super warm, 78 degrees. Followed the instructions on the wall to turn the AC on and after it had been running for almost 12 hours the room never cooled below 74 degrees and that was after someone came up and looked at it. The room it’s pretty loud, you can hear 405 unless you have the fan running, then it does a decent job of drowning out the truck noise, but this is the crappy type of room you get when you’re a diamond member. Next morning I went to go take a shower and there were three long dark hairs in the shower, one hanging off the soap area. Gross. Reached out to Hilton on Facebook and was told they would get back to me up to 48 business hours later… this is on a Friday, so they will get back to me by Monday? Super. I check out Tuesday. Went to go get breakfast at a cafe, because again they never mentioned anything about the breakfast, came back and the 3rd floor REEKED of pot. The smell has been here all day long. Got to my room, maintenance came up and finally checked the AC, he couldn’t fix it right away but eventually got it fixed. Took a nap and woke up FREEZING. It was now 65 in my room and I could not get it to warm up. I left my room because I needed to warm myself up, came back and the digital key no longer worked. Back down to the desk I went, got a physical key and went on merry way. Later went to the lobby to grab something from the little shop, well I had INTENDED to use the restaurant but it was open…… went back up to my room and my brand new physical key no longer worked. Super irritating. Back down to the front desk to get a new key, wait just kidding because the key maker wasn’t working. Super. Front desk lady walks me back to my room and lets me inside. I go about my day and get back into bed tonight and there’s what appears to be mold on my comforter, which is now tossed on the floor. This place is disgusting. It falls WELL below Hilton standards and I sincerely regret ever booking at this property and really wished we had gone with Marriott.

Nice hotel with friendly staff.

pool was closed for maintenance. Only reason we booked and drove from the mountains to town. Massive stitch up at the desk

I’ll never stay in this hotel again. If you stay here, make sure that you don’t get a room on the side of the highway. The trucks kept me up the entire night. I was told by someone at the front desk that they would give me a room on the other side when I got home from work the next day. When I came home from work, they told me they were sold out and were not able to switch my room. I had to wait for 10 minutes for the person on the front desk to get off a phone call only to tell me that he couldn’t help me. I’ll have another sleepless night this dump. Save your money and go somewhere else.

We were put into a hearing accessible room instead of a wheelchair accessible room. We had to change rooms. Accessible rooms were on the 3rd and 4th floor far from the elevator access. The road noise was terrible. We were told that there would be no servicing on the room for our two day stay

No complaints

The location was quiet, staff was great and rooms were ample and clean. The only negative is that the property,while highly visible from I405, is extremely difficult to find.