Popular Premiere Classe Hotels in Bourges

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Latest Hotels Reviews for Bourges

Premiere Classe Bourges

Premiere Classe Bourges

3.3/518 Reviews
When my wife and I arrived at Premiere Classe Bourges last night we found ourselves shocked and very distressed because we found that they had given our booked and confirmed disabled access room to someone else and I, a paraplegic wheelchair user, could not enter the tiny room or bathroom offered to us. We gave them half an hour to solve the problem, but on our return we were offered no solution other than our money back. This would have left me without a room or bathroom for the entire night and following morning, because an accessible room is absolutely essential for me, which we explained in writing when booking. We were very upset and distressed as we never travel without definite confirmation of suitable facilities and we had been promised in writing by the hotel itself that an accessible room was reserved for us. Eventually, having received no offer of help from the hotel, my wife pleaded with the receptionist to find us a room in another hotel, which she did. We were not offered a proper apology, just excuses. The hotel didn’t not take proper responsibility for their error. Apart from the distress this caused us, it then cost us more to stay in the other hotel. I am aware that this hotel is a franchise, but this proprietor and this hotel have seriously damaged the Premiere Classe brand reputation and premiere Classe is going to suffer the consequences of a very very poor customer experience in one of its hotels.

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