Latest Hotels Reviews for Boynton Beach

Courtyard Boynton Beach
3.9/5103 Reviews
We stayed for two nights in this hotel. The room was fine as was the outdoor pool area which was a pleasure. However, the staff has a serious problem with customer service that was horrendous. I use a walker so most of the schlepping of our luggage, etc. falls on my wife. When she asked for a luggage cart, the two people sitting at the desk responded that they have three of them, but they can’t find them as they must be in customers’ rooms. My wife is a small woman who is 67 years old. She began to make six trips into the hotel as the two geniuses at the front desk just watched her bring in all of our stuff. They just sat there without budging to assist her. We were just furious at the lack of empathy and customer service. We did find a manager who heard the story and apologized profusely. He said we should call the manager of the front desk, Alex, and tell him what occurred. We called candy left a voicemail. He never returned our call! We happened to see him the next morning and when asked why he didn’t call us back, he just shrugged. When we told him what happened, he couldn’t have cared less. Now we know why the two staffers who just sat there were so poorly trained . Their direct supervisor was as clueless as them. The next morning, I found the general manager who was apologetic, but didn’t convince me that he would do anything. He at least could have credited a breakfast or two that we charged to the room or just something. A very poor showing for Courtyard management and staff.

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