Guest User
July 3, 2024
We stayed in a suite with king bed and full kitchen. If I was only reviewing the staff and housekeeping, my review would be 5 stars. The staff was excellent; the room was very clean. It was quiet and the bed was comfortable. However, I was surprised at the condition of the room. Cabinets in the kitchen and bathroom were in poor condition making the place look shabby. When we tried to use the microwave, the turntable was missing. My husband went to the front desk hoping to get it resolved quickly but it took a few hours due to a problem finding the right part, so we were unable to use the microwave the first morning. Coffeemaker in the full kitchen was just two paper cups under a small 2-cup machine that only takes prepackaged single coffee inserts which are supplied along with a couple of creamers, sugar and tea. Although coffee is available in the lobby, many hotel rooms I’ve stayed in with full kitchens have a small regular coffeemaker (it’s nice to brew your own pot of coffee without leaving the room), so that was somewhat disappointing. The toilet began leaking the first night with water all over the bathroom floor. Since it was late, we were already in our pjs and knew housekeeping would be unavailable at that hour, my husband found the problem and adjusted it himself but it was a mess. Next morning, I called the front desk for extra towels because we had used so many to wipe up the water. Although the staff was very accommodating and housekeeping was great, the worn-out condition of the room and initial problems with the microwave and toilet made our stay less comfortable than we had hoped for.