Guest User
September 9, 2024
NO ROOM SERVICE AT ALL IN 5 DAY STAY. I booked a Double room back in February 2024 ready for our holiday in Brunswick Germany in Sept 2024, when we came to visit friends. 1- On arrival we got to our room to find it wasn't a double as booked but a TWIN on the 2nd floor. We went back down to reception (no phone in the room) to request the DOUBLE room that had been booked for the past 6 months. The receptionist just SHRUGGED her shoulders NO APOLOGY and informed us that the hotel was full and there were no other rooms available, so we will have to 'PUSH THE BEDS TOGETHER.' Another man tried to say ' You got what you booked ' and was SO RUDE AND INSULTING!! 2- During our 4 full days stay (checked out on the 5th day) we had NO ROOM SERVICE AT ALL. During our stay, I had to go down to reception again and request fresh towels, as no room service. Again NO APOLOGY, just handed the towels with a glare from the same INSULTING man. 3- We had NO room coffee or tea top ups, NO bathroom cleaning, no clean cups!! We ended up having to go to the local McDonald's just around the corner to buy a coffee and food with a friendly smile. I have been using Premier Inn for all my UK trips and never had any issues, BUT THIS PREMIER INN IN BRUNSWICK GERMANY, IS AN INSULT TO THE UK BRAND NAME!!!!! DON'T BOOK THIS HOTEL