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Our had booked three rooms for a family get together. The staff were all efficient, helpful and friendly. The bathrooms were looking a little ragged and in need of updating. The hotel was full and busy and tended to be noisy. We had two disturbed nights from noise in the corridors. I thought the hotel could do more to promote courtesy among guests. Such as better signage - you are now entering a quiet zone no noise in corridors. The posters on the walls were not obvious. The pool and spa were closed for repair and we were not informed of this prior to our travel.

I stayed at the Marriott for business and was there for 3 nights. It was the first time I’d stayed there and on arrival the reception was pretty basic with very little information shared about the hotel. It set the tone for my stay: The room was ok but tired. There was no soap in the bathroom and there were hairs on the floor. That said it was vey quiet and the bed was very comfortable My keycard wasn’t enabled for the executive lounge which was part of the package with the room I had paid for. This was an oversight on the unwelcoming arrival. I’d asked for the room to be cleaned each day. This happened the first two days and on the third it didn’t. I had no clean glasses or water in the room which then led me to get passed to and fro from reception to the bar until someone was prepared to give me a clean glass and a bottle of water. The restaurant was busy and they were understaffed. My food arrived before my drink and when it did arrive the glass had a large crack all the way round. It would have been nice to not have to wait 20 mins for a drink too. The wifi in the hotel, including the executive lounge, was very poor and the phone reception was so bad I had to sit in my car to make calls. Not acceptable for a hotel offering business services. I spoke with the duty manger the morning I left to provide feedback as I didn’t want to just leave without saying anything (I’d tried to speak to reception about a couple of the issues while I was there but was given no help). The lady I met was nice and did apologise and she took my email and said she would speak to the manager and come back to me. 3 full days later and not a word which doesn’t give me confidence for their customer service and things improving for future stays. On a positive note the bar and restaurant staff (except the lady on the restaurant reception) were very polite and helpful despite being run off their feet. A big shout out for Lenka too in the Executive lounge. She was the best ambassador for the hotel by far. I am in Leicester once a month now with a new job and despite the Marriott being the closest hotel, I won’t be staying there next time after my experience and their seeming lack of interest in my experience as a customer.

The most magical wedding venue and a fantastic team! We had our wedding at Winstanley house and it was amazing- our wedding co-ordinator Rachel was phenomenal and made our dream wedding come to life! The food was perfect and all of our guests enjoyed the day- I would definitely recommend exclusive hire of the venue as it makes the day that extra bit special! The grounds are beautiful and perfect for pictures throughout the day! The rooms are also beautiful to stay in and very well kept and house keeping and reception staff were super helpful.

Only one towel was available not the most hygiene of rooms. Location is great

Nice place and location. See you next time. I love the staff they are very friendly. Rooms very neat Nice environment close to a mall where you have different restaurants. Lastly parking is free.

Fantastic staff. So helpful and pleasant. Room is comfortable and has the usual things in it. Breakfast is good. The hospital is a 10 min walk and the centre about 20mins. Not much around the hotel unless you walk into the city. Cheaper to book a room on booking.com than directly at reception. The staff really make this place a lovely hotel to stop in.

There's no way anyone could feasibly give Glenfield Lodge 5* and I'm sure the owners don't even strive for that. It's less than a mile from the city centre and is basic - it's mainly used by companies to accommodate construction workers during the week. The room had a working basic TV, kettle, and sink. The toilet and bathroom (both very clean and functional) were at the end of the passage. The building is tired internally. No doubt about that. It is a place just to sleep but - here's the rest of it. The gentleman on duty was polite, friendly and thorough. Even though we were only staying for one night we were treated very well. The beds and bedding were clean and very comfortable. To our surprise, it was extremely quiet. Either no one stats there at the weekends or the residents are very considerate. And now the biggest thing - £37 for a twin room booked only a few days in advance. Incredible value for money.

We stayed at this hotel as a couple as we were attending an event at the rugby stadium, which is literally 30 seconds walk away. The room was absolutely spotless! Well kept and had everything we needed and more, hairdryer that actually dried my hair, iron/board, fridge, safe, kettle, even a posh coffee machine. The bathroom, well wow, it is a little small but to be honest, not too small. The shower, wow, there was a hole in the shower door so you could start the shower from the outside! It was also a handy hole for reaching my toiletries. The TV was great and room service was reasonably prices and pretty speedy! All of the staff we had contact with were friendly and looked happy to be there!! I've stayed in hotels from Fiji to Blackpool, from Glasgow to New Zealand and this rates in the top! We will definitely be staying here again.