Iloilo City Hotels with Free Breakfast

The hotel has a good location. The room is spacious enough, and the food selection is also good. However, our overall experience was disappointing. First, the room air-conditioning unit was very noisy, which affected the comfort of our stay. Second, some personnel were less attentive and, sadly, came across as condescending. One particular incident happened when one of my friends asked for extra tissue paper. The staff simply said that the only tissue available was the one already provided on the table. However, when I was the one who asked for extra tissue, they gave me some. This was disappointing because it showed inconsistency in service. Guests should be treated with the same attentiveness and courtesy, regardless of who is asking. Another unpleasant experience happened after we had dinner at Festive Mall. We bought takeaway drinks from Starbucks and passed by the hotel pool area. Since there were no other guests there, we sat down for a while to enjoy the view. However, one of the bar personnel immediately approached us and, in an arrogant tone, said that outside food and drinks were not allowed. I understand that hotels have policies, but the way the policy was communicated was offensive and unnecessary. I also booked a room for three guests, but the amenities provided were only good for two. I still had to call and request the additional items. Honestly, I do not usually book hotels like this because I often feel they are not worth the money. I booked this stay mainly so my friends could experience it. Unfortunately, this experience turned out to be very disappointing. Overall: Good location, spacious room, and good food selection. However, the service needs serious improvement. For the price, I expected better promptness, gentleness, attentiveness, and consistency from the personnel. Sadly, I have experienced better service from other hotels with lower rates than Richmond.

Had a wonderful stay! The staff were very accommodating, the rooms were clean and comfortable, and the location was very convenient. Highly recommended for anyone looking for a relaxing and hassle-free stay.”

Thank you for the good service and for making my partner's celebration a little more special. We really appreciate the effort and thoughtfulness of your team. Our favorite part is still the balcony with the river view. It's a place where we spend a lot of time together, relaxing and enjoying the moment. Thank you again for the warm hospitality. Looking forward to staying with you again soon.

This hotel is quite near in the port and downtown area of iloilo. I like their room because it was so clean plus they have free complimentary breakfasts for us. This hotel was money saver and excellent. Congratulations 🎉

Initiating with the positive aspects: - The breakfast was exceptional, scoring a perfect 10/10. The restaurant offered an excellent range of food options, maintained a clean environment, and had courteous staff. - The hotel is situated within a shopping mall, though it is not of significant size. The ground floor houses a large supermarket, and the second floor features a coffee shop and multiple fast food establishments. While the hotel is located in the city center, there are limited activities available nearby. The condition of the appliances, furniture, and general maintenance throughout the hotel is subpar, with the exception of the restaurant. Rooms are in need of significant improvements, including gum. The hotel's cleaning standards could be enhanced. Additionally, it is necessary to wear gloves after changing bed linens and towels to throw the trashbin. I have not observed any hotel that adheres to strict cleaning protocols.

We are locals of Iloilo and always on staycation in several hotels in the city. This is the first time we stayed in citadines  mngt in the city which formerly amigo terrace hotel.  We booked 2 rooms for week end stay. Room is nice, comfortable. Location is great. Staffs are warm and friendly.  Breakfast is rubbish ! Boom panis! Yes , the fried rice is spoiled not just normal spoil but it’s webbed liquid. For sure it’s over a day or stored completely out of temperature. To align with similar 4 stars in the city in terms of food, this hotel is behind. Limited selection charging of 400 pesos for breakfast, agree that this is cheap also compare to other hotels.  The whole family didn’t enjoyed the breakfast, we ate but with the doubt of unsafe food.

Good Hotel to stay at in Ilo Ilo City Centre! Positives: - cleanliness - drinking water provided on corridor - good Aircon Negatives: - outdated poor condition facilities (shower, taps, furniture) - variable quality internet - no cutlery, no plates - the advertised western breakfast is Filipino breakfast options only in reality - coffee was offered for 1 day for my entire stay, no top up, no tea - no cleaning of room offered, happened

We had a great stay at this hotel. The room was very clean and well-maintained, which made us feel comfortable right away. The location is very convenient just near the mall, so everything we needed was within easy reach. The amenities were good and added to a relaxing and enjoyable stay. Overall, a nice place to stay and definitely recommended.

The room is great. Location is near SM City Iloilo, walking distance. Near the diversion road, didn’t expect that our room has a refrigerator, microwave, sink and even a dining table. Just like a pad. We stayed at Bangkok room, just so know the free wifi can’t reach the room though.

The staff was friendly and helpful since yung isang room is may issue sa AC so I asked her to check and she did pero same padin so she decided so transfer my friend to another room. The location is nice malapit sa mall but about the cleanliness dati okay sya since always kami nag stay dito maybe kulang na sila sa staff that's why other area's is hindi okay but it's a good stay.