Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Dec 12, 2025|Signature Suite with City View
Aulia BimoOverall the hotel staff & receptionist services was very great. Unfortunately, we had bad experiences with the Majlis Restaurant & Cafe Staff services. They force us as the guest of the Raffles for any order with specific minimum order and payment, even though the time we visit is around 9.30 pm (local time), after the dinner.
Please take the act as appropriate for any staff that not provide good service and humble to the Hotel Guest.
Appreciated and thanks.
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Price per night from:AED 1,018
Posted on Jul 4, 2026
Guest User
Amazing hotel, very clean and tidy, amazing breakfast options and very easy to access supermarkets, shops and takeaways form the hotel without needing to leave the hotel.
The main stand out is the proximity to the haram.
Overall 10/10.
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Price per night from:AED 553
Posted on Jul 6, 2026
Guest User
The staff was brilliant from reception to house keeping everyone was so professional and ready to help. Every single person that I dealt with went the extra mile in providing the greatest service ever. I am so glad I stayed here. The breakfast menu was out of this world. Absolutely neat king Abdul aziz gate. As soon as you come out you can see Makkah. Will definitely recommend and will come and back and stay with them
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Price per night from:AED 529
Posted on Jun 19, 2026
BBqissWe stayed in the Triple Room with City View and had a very comfortable experience. The room was spacious, clean, and well-maintained, with comfortable beds that were perfect after long hours at the Haram.
The location is excellent, offering easy access to Masjid al-Haram and nearby shopping and dining options. The staff were friendly and helpful, and the check-in process was smooth.
While the room overlooked the city rather than the Kaaba, the comfort, convenience, and overall service made it a great choice for our stay in Makkah. Highly recommended for families and groups looking for a comfortable and convenient hotel experience.
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Price per night from:AED 708
Posted on Jun 26, 2026
SabShaariLove the stay, *************. Very helpful receptionist Reem, she allowed me to check in early. The housekeeping staff, Mizan was kind and attentive. The bellman, i forgot his name, was very professional and i truly appreciate the warm service. 10-12 min walk to gate 79 (during my visit). Don’t forget to bring an umbrella especially during the day.
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Price per night from:AED 586
Posted on Mar 19, 2026
NASRULLAH99
Had an amazing stay at this hotel! 🌟 The room was super clean, comfortable, and well-equipped. The staff were very friendly and helpful throughout my stay, making everything feel smooth and welcoming.
The location was also perfect—easy access to nearby attractions, food spots, and transport. Breakfast was delicious with plenty of choices to start the day right.
Definitely a great experience overall, and I would highly recommend this hotel to anyone looking for a relaxing and enjoyable stay. Will surely come back again! 😊
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Price per night from:AED 165
Posted on Feb 9, 2026|Standard Room
Amal khalifaExcellent beautiful hotel with a very good reasonable prices. I booked 2 rooms for five days. We really enjoyed staying at the hotel ..the area is modern with everything you need around you from shops to restaurants to coffees.
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Price per night from:AED 170
Posted on Jun 21, 2026|King Room
Guest UserLovely hotel with amenities like gym, cafe,breakfast.
In order to have your room cleaned or bring utensils you need to call them.
They have buses going to Al Kaaba for every single prayer (you have to wait outside before the prayer call otherwise you will miss the bus).
One more thing i liked is the distances not more than 3 minutes to a mosque, mini market 3 restaurants(you must try the Chinese one it’s the go to).
Side tips:
- if you trying to to buy some gifts you can go to Alotaibih Marke the prices is better than nearby hotel gift shops.
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Price per night from:AED 96
Posted on Nov 1, 2025|Traditional Twin Room
Guest UserReceptionists are very different attitudes and professionalism wise. Very nice helpful gentleman at the start, to a very nervous angry lady on check out. Same apply to food quality; 10/10 breakfast vs 5/10 dinners! You expect more consistency in such a 5 star hotel? Location in not far from AlHarm, but if you suffer chronic illness, mind the fact that the hotel is on a hill? Also some very disturbing road work in the area.Some towels are very old, heavily used overtime, some sockets are not working. So, to me it is an average hotel, probably will struggle to compete with similar range hotels as Hilton,Le Merodiane
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Price per night from:AED 298
Posted on Mar 10, 2026|Grand Deluxe Triple Room
Guest UserHuge thanks and appreciation to the receptionist, Sara! She was a wonderful example of dedicated nationals who go above and beyond to serve the guests of God (referring to pilgrims or visitors to holy sites) with such warmth, cheerfulness, and excellent service. My thanks also go to the buffet staff and our Saudi coffee server, Abdulmajeed, and the rest of the team. Thanks to everyone for a truly unique experience!
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Price per night from:AED 441