Aparthotel Adagio London Brentford

Aparthotel Adagio London Brentford Reviews

Aparthotel Adagio London Brentford

Great West Road, Brentford, TW8 0FL, United KingdomView Hotel Details
Aparthotel Adagio London Brentford
Aparthotel Adagio London BrentfordAparthotel Adagio London BrentfordAparthotel Adagio London Brentford
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Aparthotel Adagio London Brentford Guest Reviews

4.2/5
Very Good
52 review
Verified reviews
Location4.2
Amenities4.3
Service4.2
Cleanliness4.1
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All Reviews(52)
Positive reviews(51)
Reviews with photos/video(14)
Awesome stay(9)
Friendly host(5)
Convenient for shopping(4)
Great location(2)
Negative reviews(1)
Guest User
Studio for 2 people Twin Beds
Stayed in Jan 2024
Family
2 review
3.5/5
Posted on Feb 15, 2024
In general, the hotel is a very comfortable place. The staffs are so nice and very helpful. The restaurant for the breakfast are also really good. And it is located in a very convenient location, you can very easy to take bus to Richmond or ealing board way to go to central london or the airport. My mum visit me in London. I booked a 2 bed’s room, but basically the room is only for her to stay. She lived there for 10 nights. The hotel guaranteed that they will do housekeeping every 7 days. For the last night I choose to stay with her. However, I accidentally found the bed is full of hairs. Some hairs are short, and some are long. Which should not belongs to my mum. It means the housekeepers have not change the bed sheet and those hairs are not belongs to my mum, because she stay in only 1 bed. But that bed with hairs is the other one. Clean and tidy for a bed is the basic requirement for an accommodation. That’s really disgusting and unacceptable for an apartment hotel. All in all, I would recommend other travelers to stay but the hotel should train staff to do the room cleaning well.
6/7
Response from Property: Dear Guest, Thank you for sharing your experience with us. We are delighted to hear that you found our hotel comfortable, our staff friendly and helpful, and enjoyed the breakfast at the restaurant. We appreciate your feedback regarding the cleanliness issue you encountered in the room. In regards to the cleaning, cleaning is done on the 8th day as we are a self-catering hotel, and we will reinforce our training to ensure the rooms meet the highest standards. We sincerely apologize for any inconvenience this may have caused. We hope to welcome you and your mum back in the future for an improved experience. Anta SeckaFront Office Team Leader
Guest User
Studio For Two Persons
Stayed in May 2024
Business travelers
18 review
3.2/5
Posted on May 20, 2024
Service was friendly and would have got higher score of it weren’t for reception calling my room at 2330 repeatedly about someone else’s deliveroo order! Gym was ok, but had machines broken. Everything else quite good, but location can not be higher than average being right next to and overlooking the M4. Cleanliness also average due to presence of silverfish like bugs in the bathroom
X Dai
Studio For Two Persons
Stayed in Apr 2024
Business travelers
55 review
4.0/5
Very Good
Posted on Apr 29, 2024
Very nice locations nice environment inside the room , near our business workings area
Response from Property: Dear X Dai,Thank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to Adagio London Brentford very soon. Kind regards,Anta Secka Front Office Team Leader
Guest User
Studio
Stayed in Oct 2023
Couples
5 review
3.2/5
Posted on Oct 8, 2023
Shower fixtures broken, did not emit hot water. Decent kitchen amenities!
Guest User
Studio For Two Persons
Stayed in Feb 2024
Other
7 review
5.0/5
Outstanding
Posted on Feb 12, 2024
The staff went above and beyond to ensure our comfort throughout our stay. From accommodating our requests with grace to providing invaluable local recommendations, their attention to detail was truly commendable.
Response from Property: Dear Guest,Thank you for your kind comments and compliments regarding your stay at Adagio London Brentford.We are delighted that you enjoyed the view and the facilities in the apartment.Our team is committed to providing good-quality customer service, and we’re thrilled to read that we made a good impression on you. We are looking forward to welcoming you back again soon. Kind regards,Anta Secka Front Office Team Leader
Guest User
Apartment with 1 bedroom for 4 persons
Stayed in Jul 2024
Family
7 review
4.0/5
Very Good
Posted on Jul 8, 2024
Carpark dark n having water after rain
Konrad
Studio for 3 persons
Stayed in Oct 2023
Friends
3 review
4.7/5
Amazing
Posted on Oct 22, 2023
Clean and new rooms. Very spacious with good amenities.
Response from Property: Dear Konrad,We are delighted to hear that you enjoyed your stay with us at Aparthotel Adagio London Brentford. We strive to provide our guests with clean and comfortable rooms, as well as great amenities. We are glad that we were able to meet your expectations. Thank you for taking the time to share your experience and we hope to welcome you back soon.Anta Secka Front Office Team Leader
edy999
Studio (Three Persons)
Stayed in Feb 2023
Business travelers
1 review
4.0/5
Very Good
Posted on Feb 17, 2023
Good thing The hotel is clean and affordable The only thing I don't like is that they don't change the sheets unless u stay for like 8 days !!! And they keep the room balcony closed unless u r claustrophobic !!! Over I love the place
Response from Property: Dear Edy,We would like to thank you for your comments regarding your stay at the Adagio London Brentford. It is always a pleasure to receive feedback and we are so glad, that you had an enjoyable stay with us.In regards to the cleaning, it is done on the 8th day as we are a self catering hotel, that's why we do not offer the same cleaning services as a regular hotel would. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,Anta Secka Guest Service Ambassador
Guest User
One Bedroom Apartment (Four Persons)
Stayed in Dec 2022
Family
1 review
4.5/5
Great
Posted on Dec 19, 2022
It was a great place to stay with my London family with a small child, very comfortable and conveniently located
Response from Property: Dear Guest, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Yours sincerely,Kyrine ChapmanFront Office Team Leader
Jessica Lee1
Apartment with 1 bedroom for 4 persons
Stayed in Dec 2023
Family
1 review
3.0/5
Posted on Feb 25, 2024
Nice and cozy
Response from Property: Dear Jessica,I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards,Anta Secka Front Office Team Leader
POTENS TRAVELS
Studio For Two Persons
Stayed in Feb 2024
Couples
16 review
4.5/5
Great
Posted on Feb 17, 2024
Average
Response from Property: Dear Guest,I would like to thank you for your comments regarding your stay at the Aparthotel Adagio London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,Anta Secka Front Office Team Leader
CCKM
Studio for 3 persons
Stayed in Apr 2024
Family
19 review
4.5/5
Great
Posted on May 6, 2024
The breakfast was very good. There is a supermarket nearby which is very convenient. The room space is good, but the floor is a bit old and the cleaning could be better. The view from the window is blocked by the building next to it, which makes it a bit dull.
Original TextTranslated by Google
Response from Property: Dear CCKM,I’m so glad that you had an enjoyable time during your stay at Adagio London Brentford. I hope we can welcome you back to the property in the near future. Kind regards,Anta Secka Front Office Team Leader
Yerong
Apartment with 1 bedroom for 4 persons
Stayed in Oct 2023
Family
9 review
4.0/5
Very Good
Posted on Nov 1, 2023
The location is more than ten minutes walk from the train station Shop facilities and hygiene are acceptable Open outdoor environment There are fitness facilities, great! Courteous front desk staff However, the cooking utensils are poor and the frying pan is scratched and unfit for cooking.
Original TextTranslated by Google
Response from Property: Dear Yerong,Thank you for taking the time to provide us with feedback regarding your stay at our hotel. We're glad to hear that you enjoyed our hotel's convenient location and fitness facilities. We also appreciate your kind comments about the courtesy of our staff. At Adagio Apartments London Brentford we strive to create a comfortable, safe and enjoyable environment for all our guests. We're sorry that the cookware did not meet your expectations and thank you for letting us know about this. We hope you still had a pleasant stay overall and look forward to your visit again in the future. Anta Secka Front Desk Team Leader
Anonymous User
One Bedroom Apartment (Two Persons)
Stayed in Jul 2023
Family
4 review
4.7/5
Amazing
Posted on Jul 27, 2023
The location of the hotel is convenient. There is a supermarket next to the hotel to buy daily necessities. The supermarket has fruits, vegetables, and meat to buy. There is a kitchen in the hotel room, so it is very convenient to cook by yourself. The hotel staff is friendly, but because it is an aparthotel, there is only one room cleaning service a week. Next time I travel to London, I will consider staying again.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your kind comments and compliments regarding your stay at Adagio London Brentford. We are delighted that you enjoyed the view and the facilities in the apartment.Our team is committed to providing good-quality customer service, and we’re thrilled to read that we made a good impression on you. We are looking forward to welcoming you back again soon. Kind regards,Anta Secka Front Office Team Leader
乃馨
Studio for 3 persons
Stayed in May 2024
Family
14 review
5.0/5
Outstanding
Posted on Jun 3, 2024
Convenient accommodation. Very good service attitude
Original TextTranslated by Google
Response from Property: Dear 康乃馨I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards,Anta Secka Front Office Team Leader