aiacovetta
September 2, 2024
The room was gorgeous! The service was terrible And inconsistent. There are so many things we would be able to tell you that stunk about the service. From not servicing the room (when we called they said they could service it before 545- maid came at 430 and said they had to leave at 430), to not having a concierge for 2 days and no one calling us back, to charging us for fries on the beach on a menu where they were included (the waiter at the beach said “the menu must be wrong”… it was their menu!!!), the waiter at the beach was chewing on a stick when we ordered and we couldn't understand him (gross), service in restaurants taking 1 hour, when we asked for bread in bayzo the pub, they said “we Dont do bread here only Upstairs…. But the food will take a long time”, generally The food was subpar (steak cold And kids noodles cold And gross- they only Comped the steak)- why not comp the cheapest thing (the noodles)? I could go on.