Hilton Garden Inn Bristol City Centre Guest Reviews
4.3/5
Very Good
70 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.4
Cleanliness4.5
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All reviews(70)
Positive reviews(66)
Reviews with photos/video(9)
Great location(21)
Friendly owner(20)
Clean and tidy(19)
Awesome stay(17)
Awesome rooms(17)
Convenient location(13)
Easy to get around(10)
Negative reviews(4)
Guest User
Queen Room
Stayed in May 2024
Solo travelers
4 review
4.0/5
Very Good
Posted on Jun 6, 2024
The location is prime, proximate to train station, city centre and shopping mall, the room is decent but the bathroom is a bit small. Breakfast is nice.
Response from Property: Dear Guest, Thank you for taking the time to share your recent experience in our hotel and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area.Kind Regards, Moheb Joseph Operations Manager
Madeline
Queen Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 16, 2024
Nice room, very clean and bathroom was nice and clean too. Location is good with a bus stop just outside which takes you to the centre but also is very quick to walk
Response from Property: Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Team HGI Bristol
Natchan1234
Queen Room
Stayed in Apr 2024
Couples
26 review
5.0/5
Outstanding
Posted on May 3, 2024
Very good the hotel is nice and it is really really good clean and convenient
Response from Property: Dear Natchan1234Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Team HGI Bristol
Guest User
Queen Room
Stayed in Aug 2024
Couples
1 review
4.5/5
Great
Posted on Nov 29, 2024
Room was clean and functional. Check in was smooth. Location was very close to the train station.
Andreina
Queen Room
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 25, 2024
The hotel is very nice, the location is good because it is close to the city centre and the train station, the rooms are comfortable.
Response from Property: Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Team HGI Bristol
Winwin Mak
Queen Room
Stayed in Jul 2024
Business travelers
32 review
5.0/5
Outstanding
Posted on Sep 15, 2024
The room was quiet, clean and with all the necessary facilities. The position of the Hotel is great, literally 10 minutes walking distance from the city center.
Response from Property: Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Team HGI Bristol
Guest User
Twin Room
Stayed in Sep 2024
Travel with friends
2 review
3.2/5
Posted on Oct 14, 2024
The beds are very bad but service and location are great. Very clean hotel too
Response from Property: I am sorry to read that our services and facilities were not up to your satisfaction and I would like to apologise for any inconvenience this has caused you and we will do our utmost to offer you the best service. With the help of our guests we can improve our future services and facilities. We hope to welcome you again soon in our hotel!
Guest User
Queen Room
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 30, 2024
Clean room. Nice and quiet. Friendly staff. Easy parking.
Guest User
Twin Room With Park View
Stayed in May 2024
Family
3 review
2.0/5
Posted on Jun 21, 2024
Room was very small, beds extremely uncomfortable very hard, room was claustrophobic. The breakfast was dreadful. Bacon was cold and hard fried eggs were raw scrambled eggs were overdone fried tomatoes/grilled tomatoes were hard not cooked enough, there was no fruit in the fruit bowls I had to ask for water the water container was empty.. very disappointing didn’t enjoy my stay won’t stay there again.
Response from Property: Dear Guest Thank you for your feedback, we are sorry to hear your stay was not as expected, all the feedback have been passed on to the team to ensure they will be rectified. Please can I ask that in future that report this immediately to give us an opportunity to put things right for you. Team HGI Bristol
Guest User
Queen Room
Stayed in Feb 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Mar 20, 2024
breakfast buffet was extraordinary!
Response from Property: Dear Guest, We are truly heartened to receive your generous review of Hilton Garden Inn Bristol, Thank you for letting us know how much you enjoyed it, we are especially pleased that you found our breakfast selection extraordinary.We look forward to having you with us again soon. Kind Regards, Moheb Joseph Operations manager
Oliver
Queen Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 15, 2024
Lovely room, friendly staff, accessible. Great stay!
Response from Property: Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Team HGI Bristol
Anonymous User
Queen Room With Park View
Stayed in Jul 2023
Travel with friends
8 review
4.2/5
Very Good
Posted on Aug 14, 2023
This is a business hotel near the train station. The room was quite clean and comfortable. There were not many options at breakfast though it is somewhat acceptable. It is reasonable-priced.
Response from Property: Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us.We look forward to your next visit.Kind Regards Moheb JosephOperations Manager
Lia_A
Queen Room
Stayed in Oct 2023
Couples
9 review
2.7/5
Posted on Nov 16, 2023
A lovely receptionist, Victoria, who was very efficient and helpful.
The personnel in the hotel were in general nice and friendly.
Things that require improvement:
Mattresses (uncomfortable, every time one moves you can hear springs, at some point it felt that they would pop out)
Pillows
Facilities, for example, a hair dryer that is not melted.
Carpets were dirty
Quality of food - better wine (not the one that is opened and kept for few days).
Response from Property: Dear Lia_AThank you for taking the time to leave a review, yet I am very sorry to hear that you haven't enjoyed your time with us. We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back soon.Kind Regards,
Guest User
Queen Room
Stayed in Aug 2023
Family
3 review
5.0/5
Outstanding
Posted on Sep 17, 2023
Really nice hotel and very helpful and friendly staff. I would definitely stay here again.
The hotel is convenient if you need to get to Bristol Templemeads train station.
The food (dinner) at the restaurant is OK. Decent quantity and reasonably quality too. A bit on the pricey side for what it is but convenient if you are staying here though. Eating places in the area are few unless you’re ok to walk 10-15 mins
Response from Property: Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us.We look forward to your next visit.Kind Regards Moheb JosephOperations Manager
Thomas
Queen Room With Park View
Stayed in Oct 2023
Couples
2 review
5.0/5
Outstanding
Posted on Nov 11, 2023
Great location, close to everything. The staff were pleasent and helpful
Response from Property: Dear GuestThank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Team HGI Bristol