Thatched Cottage Hotel

This was an anniversary surprise by my partner and I seriously hope he didn’t pay the £149 that is on the website. The room looked nothing like those on the pictured on the website. We had a room in the eaves. There were no handles to get out of the bath, you would need to be flexible as there was very little head height. We looked at the mattress protector after breakfast. It had urine stains on it, a small blood stain and a small pink sticky mark. We had informed the hotel a week before arriving that I was gluten-free. The kitchen were only told yesterday. There was no gluten-free sausages. The bacon was very undercooked and fatty and the bread had obviously come straight out of the freezer. The undercooked bottom half was soft, the top half was toasted and solid. The mushrooms came straight out of a tin. The Decaf latte was so strong I had to add sugar to it. They people in the room underneath us had their television on so loud we had to turn our TV up to hear it. There was talking during the night and when we woke up this morning, their television was on. I understand that the Hotel could do nothing about this. I advise only short people should stay in this room as the doorways are so low and the stairs are very deep and only half a shoe width.

The hotel is perfectly situated in the centre of Brockenhurst, around the corner from the train station. Parking was simple and the whole team was excellent. Breakfast is taken in the cafe and garden to the side and was very good. The room of our stay was very quaint, if a little dated, but the property is very historic, so no one should expect 21st century gloss.

Great location! Traditional cosy rooms. Great experience with Escape Yachting. We were able to eat our lovely breakfast in the garden as well as our gin tasting and the great afternoon tea. The staff were all so helpful and nothing was too much trouble.

Very comfortable, clean accommodation. Everything you would need here for a short stay. Attached Esmes'Tea rooms - very friendly and helpful staff - delicious afternoon tea and breakfasts! Would recommend a stay here. Location is excellent for walking and eating. Easy to get to harbour for the yachting experience that was part of the deal that we booked.

We stumbled across this beautiful thatched cottage hotel with Esme Tearooms attached (and garden). As it was a sunny day we sat in the garden and ordered a Cream Tea. Thinking it would be one scone and tea but to our surprise it was two scones each and a large pot of tea. With the surroundings it was so lovely.

We stayed here last year & lobed it & booked straight away for this years birthdays. What a change in a year ! We booked the same rooms as last year which were lovely & in the separate part away from the cottage & also used the gin bar . We were informed a few weeks before our 4 night break these rooms were no longer available & we had 2 rooms in the main building itself which was fine, we were happy enough with that. Our room was a historical double , lovely cosy room etc no problem till we encountered the same problem as other TA reviews, the heat from the shower it was scalding hot, a sign told you how to turn it down, nothing worked, I got out & fetched the lady who had shown ys to our rooms she tried but to no avail. She said the plumber would come the next day good job our friends in the next rooms shower worked !! Next morning same problem, the plumber did come out needed a part he couldn't get. Really. So we were there for 4 nights with a shower that didn't work properly and apparently now they only have 4 rooms in the main building so no room to move to as they were fully booked. This is obviously an ongoing problem so why hadn't it been sorted. Really not good enough. The gin bar as such is no longer there would have been nice to be told in advance we were looking forward to the gin tasting again. The breakfast was lovely as was the staff in the tearooms which is now independently run. Thank you for all your help. Everything seems now to need some TLC , Shane now it looks like we need to find somewhere else to stay.

We had booked a Groupon afternoon tea and it was lovely. I am vegan and my friend vegetarian and the food was the best we have ever had at any afternoon tea we have been to before. Nice welcoming staff and great surroundings. Would 100% recommend this establishment.

Myself and husband were looking forward to staying for one evening. When we arrived there was another couple already there who were complaining about being given the wrong room and a lady explaining that they would have to email the office to change rooms. I thought that was a very strange answer, surely the room should have been sorted out immediately. We were then shown our room which was very cosy. It wasn’t until we were about to start getting ready to go out that my husband realised that the shower was too hot and you could not turn it down, no matter what he did. He is a plumber by trade but as we were on a night away unfortunately did not have his tools with him. It ruined an otherwise lovely break as just had to make do with a wash in the sink which is not ideal. There was no one on site to sort the situation out. The breakfast was good and staff lovely but would not stay again

Thatched Cottage Hotel is truly blessed within the beautiful New Forest a 5 minute stroll to Brockenhurst village. Owners Tina and Nick made our stay very special in their stunning cottage! Charlie my cocker spaniel felt the love too. We highly recommend a stay!