Residence Inn Boston Brockton/Easton

It was a great a moment everythinv was excellentt but too expensive for one day

Relaxing & needed

Excluding Nick at night who was rude, and acted like he didnt want to deal with anyone. Nick also said he didnt know what the Marriott Bonvoy loyalty program that is advertised at the hotel and front desk was, when we asked him. We knew he said that he didnt know so that he didnt have to explain it to us. More on Nick after this. The rest of the staff is exceptionally warm welcoming and conversational. We were greeted by Ashley who in my opinion, was the nicest person I met in Boston. Grace was also extremely kind and helpful. When we told her we didnt eat pork and asked if the sausage was pork she went a step further and made sure they made turkey for breakfast the next day. Our first experience with Nick let us know he was the exception to the staff; We called and asked to get someone to fix our TV as the volume would not go up even though the TV was registering the volume going up. When Nick answered I explained the situation and all that I tried, to which he replied press volume up on the remote. When I let him know the volume says it's going up but nothing is happening he asked me to press volume on the TV. I replied that there was only a power button. He then said no all tvs have buttons, so I asked him to come show me. He got to our room and tried to find buttons on the TV for a bit. He then proceeded to try to take the remote out of my hand as I was showing him how the volume says it's going up on the TV and mute turns on but there is no change to the audio. I finally allowed him to have the remote when he settled down and asked for the remote. If the hotel can do something about Nick, on the nighttime staff, it would be one of the best hotels in Boston area.

We had a very relaxing stay at this location. We would really love to give a special shout out to Grace, the kitchen lady. She was so courteous and pleasant every morning. The staff at the front desk were also very pleasant and wonderful to talk to.

It’s a great place. We had a couple issues but they were resolved in a timely manner and very pleasantly. Nick handled everything perfectly. Will definitely return I am a bit to deal with sometimes but everything was easy. We highly recommend

Great service

Its quiet and clean .

Great place