Guest User
March 1, 2025
Given that it looks like the hotel generally gets high ratings, it must be a luck of the draw thing. Wasn't staying at the hotel, but had really looked forward to a nice lunch there during our Arran visit. Arrived, clearly seen by serving staff, no acknowledgment, and there were only 2 other tables who were served and almost finished. Waited 10 minutes, no one came. Went over to the bar, the young guy behind it obviously saw me coming and deliberately walked away out of sight. Meanwhile, 2 ladies came in and were warmly greeted, seated by server, drinks order taken right away - well known locals or hotel guests? Naturally we got up and left. Very disappointing. If you go chances are you'll be fine, but don't be surprised if you have an experience like ours. Wish there was an option for zero stars.