"Great service best location"

"We stay for 3 days but not receive any cleaning in our room. Also need to ask for refill shower gel, shampoo etc."

"We stayed for one night in two charming canal-view rooms while visiting Bruges with my father, who has limited mobility and walks quite slowly. Although there are a few steps in and out of the hotel, he was still able to get around without too much difficulty. The rooms were clean and full of character. We were a little disappointed that our “canal view” rooms were on the ground floor, as we had hoped for a higher-floor view, but the setting was still lovely. For a four-star hotel, however, the room amenities were quite basic. There was no shampoo or conditioner provided. When we asked at reception, we were given shampoo, but conditioner wasn’t available. One positive was that we arrived very early (around 12:30 pm), and the young gentleman at reception kindly checked and found one room ready for us, which we really appreciated. I also asked two members of the reception staff for recommendations for good local restaurants for lunch and dinner. Unfortunately, the advice was simply to “go around the corner,” which wasn’t particularly helpful for anyone looking for quality local food. We eventually found Brasserie Forestière ourselves, which turned out to be excellent. It was also great to see the hotel’s commitment to sustainability. The room key was made from a non-plastic material rather than the usual plastic card, which was a thoughtful touch and something I really appreciated. The location is fantastic—quiet yet only a short walk from all the main sights. Breakfast was excellent, with a good selection, and my father especially enjoyed it. Overall, it’s a charming hotel in a beautiful location with comfortable rooms and a very good breakfast. A little more attention to in-room amenities and more personalised local recommendations from reception would have made the stay even better."

"In the forest, the location is remote, no car is needed"

"The room was nice, and the bed was comfortable. However, there was a communication gap between the hotel front desk and the restaurant. They said breakfast wasn't included on the first and second days. To avoid the same situation on the third day, we contacted the hotel front desk, and breakfast wasn't included on the third day."

"Amazing hotel!!!"

"The hotel is very nice. It's an old building, just 2 or 3 minutes from the Belfry tower. The common areas are lovely. The breakfast was very good. Everything was great."

"Beds were comfortable. Hygiene was great. Well air-conditioned rooms in summer time. Location is ideal. There was a weird smell in the room/bathroom not sure if it was a sewage smell or what."

"Great hostel"