Bella Casa Guesthouse

Not "bella casa" at all! The place is neglected and run down. Some gilded furnishings do not make up for the musty, dusty rooms and tired general areas. Construction supposedly for revamp /refurbishment has a huge area of the place cordoned off with make shift material, with the roof in that area missing, it's an attractive playground for pigeons early morning call sessions. Although supposedly a recent development, this seems like something in process for way longer than the booking platforms intimate. Housekeeping is done daily, but is inconsistent, with stained and torn linens and the occasional unidentified hair in the bed, chipped cups, no teaspoons and depending on the day even 2 guests may enjoy a single glass or cup. The room we stayed in, promoted as a luxury suite and one of the best rooms, had peeling wallpaper, torn and stained drapes,stained and discoloured carpets and headboards. The dressing room/ walk-in closet area was as tired and stained. Long stay guests added drama and raucous gathering and squabbles till late at night and the early hours of the morning - this seems to have become a regular and accepted occurrence based on the response received when raising a complaint. The tv is on its way out and the promised super wifi was non existent. Although the onsite property manager is personable and says all the expected things, there is very little control or management of the real issues, guests are really left to find solutions and make do. The kitchen area, available to guests for use, is a health and safety hazard. Broken and disgusting stove, utensils, pots, draws are nauseating... they are beyond being saved by cleaning. Absolutely a bust as accommodation for business travellers or any travellers hoping for what the pictures promise. The supposed opulence may have been fresh and a selling point at same point, but all that now remains is a Grubby Casa!

I did not enjoy my stay as the place was not what I expected for business travel. It is not convenient and had to look for the staff when you needed them.

The room was nice, clean and spacious, with a nice comfy bed. The guesthouse is quiet and private which is great for a couples getaway or for a business stay. We enjoyed our weekend stay I would definitely recommend them.

I was hoping for the best but unfortunately this place was terrible. I'll never go back. Looks and smells old. Housekeeping staff were so rude and unfriendly. Staff basically started cleaning the room whilst I was gathering my things as I was 10 minutes late as their check out was 10am. Amenities and products are well below standard. Cheap coffee, broken walls, old shower heads, etc. Needs a lot of work! I think the only positive is that Lebo was good.