Capitol Hotel Reviews
Capitol Hotel
Calea Victoriei 29, Sector 1, Bucharest, 030028, RomaniaView Hotel Details
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1 night
Capitol Hotel Guest Reviews
4.3/5
Very Good
54 review
Verified reviewsLocation4.4
Amenities4.3
Service4.3
Cleanliness4.4
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Positive reviews(41)
Reviews with photos/video(4)
Negative reviews(4)
Wilms
Twin Room
Stayed in May 2024
Travel with friends
21 review
Outstanding
Posted on May 10, 2024
Very clean, staff are kind and excellent customer service. Food is very good
Jay Jay Jay
Single Room
Stayed in Dec 2021
Solo travelers
123 review
Posted on Dec 8, 2021
Could have been better
Guest User
Twin Room
Stayed in Jul 2024
Couples
1 review
Posted on Jul 8, 2024
Below the expectations created for me by the other reviews and the category of the hotel (4*). Breakfast with a system of almost whoever gets ahead, with deficiencies and without variety. The room average..
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Guest User
Single Single Standard
Stayed in Jan 2024
Solo travelers
1 review
Outstanding
Posted on Jan 28, 2024
Exceptional hotel! The service at the reception was impeccable, especially the receptionist when I arrived
I will definitely go back
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Kürşat Yazici
Double Room
Stayed in Jun 2023
Couples
4 review
Outstanding
Posted on Aug 27, 2023
Cleanliness is very good in terms of location and attention, we said that we came early, we said that we were very tired, they took the room early
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Guest User
Stayed in Aug 2024
Other
Very Good
Posted on Aug 5, 2024
This is a classic hotel with a slightly faded elegance. It is very conveniently located. We stayed here on two occasions, the first being a three night stay, followed by an overnight stay a week later. For our first stint, we had a standard room and for the second stay, we were fortunate to be given a free upgrade to a superior room (thank you, Capitol Hotel!). Both rooms were simply furnished, quiet and comfortable. Bathrooms in both rooms were compact, but quite adequate, with a roomy shower. In room safe, tea and coffee making and WiFi were provided. The WiFi was a touch unreliable, but mostly worked well. Beds were comfy with good quality linens. Carpets were a little worn, but the housekeeping staff worked hard and everything was squeaky clean. Front desk staff and staff in the bar were all friendly, efficient and helpful. My one gripe is limited choices at breakfast. No muesli (my favourite cerebral!) was provided. A greater variety of fresh fruit would be appreciated. Overall, a good place to stay in the lovely, interesting city of Bucharest.
Guest User
Stayed in Jul 2024
Other
Posted on Jul 21, 2024
Great location, awesome restaurant and staff. One morning I woke up with a sharp pain in my face, it was a sewing needle in my pillow. Obviously someone had stitched the pillow case and left it by mistake. When I notified reception and staff there was zero interest , I showed them photos and the needle, I asked for the manager who was not available, when I aske for the 3rd time over 3 days, the reception staff advised the manager would not be available until after we left. I sent two emails and photos of the needle and another with the managers card, there has been no response after 12 days now 16/07/24 They have zero interest in helping you, which is a shame because its a beautiful hotel.
Guest User
Stayed in Jun 2024
Other
Very Good
Posted on Jun 26, 2024
Comfortable bed, Tea/coffee making facilities, inroom safe, aircon ok, mini bar fridge, ample hanging/storage space. Good wifi. Compact bathroom. Soap bar at basin, shampoo/body wash dispensers at walk-in shower, good shower.pressure, hairdryer Buffet Dinner with some regional Romanian fare. Buffet Breakfast good with hot & cold selection & a decent coffee machine. Staff were friendly & helpful but for the grumpy blond barmaid. Central location close to the old town & all major monument’s & sights. Recommended.
90442491
Stayed in Jun 2024
Other
Outstanding
Posted on Jun 23, 2024
This hotel is very well situated. Within walking distance of a lot of the sights. The public areas are very comfortable and clean. The breakfast was the best on our tour. All the staff were really helpful. Our room was very clean. The bathroom was small but perfectly adequate. Would recommend.
Guest User
Stayed in May 2024
Other
Posted on May 12, 2024
Stayed here for three nights. My room was small. Bed was small too, only one pillow. Bathroom tiny & smelled of drains. All the basics - fridge, WiFi, TV, aircon, but not much room to put anything. View over internal terrace not great. Dining room was a nice space, but food for both dinner and breakfast was limited in choice and rather pedestrian in quality. Tiny lobby. Not impressed.
Guest User
Stayed in Jan 2024
Family
Outstanding
Posted on Jan 1, 2024
Just had lunch here with family. Great menu, good value for money and Mihai the waiter gave us some fantastic suggestions to try traditional Romanian food which were Absolutely delicious…. Well worth a visit! Thank you Mihai for great service
Guest User
Stayed in Jun 2023
Couples
Very Good
Posted on Jun 1, 2023
The hotel is in a great location for exploring Old Town. Reception is welcoming although not very wheelchair friendly as the reception desk is above your eyeline. The room was lovely, clean and the bed was comfy. A little street noise on 3rd floor but acceptable. The breakfast was below par and many containers were often empty. On one occasion the hash browns tasted like they were from the day before. We tried to eat in the restaurant at the front of the hotel but they had ran out of Margherita pizza but did have a pepperoni... So they're not fresh and not made on site. We ate elsewhere. On day one we noticed a dead rose in a glass at breakfast, it was still there on day three. It's the little things like tha which let the hotel down. Not a hotel issue not a reflection on the hotel but Romania is a long way off being wheelchair accessible.
Guest User
Stayed in Nov 2023
Other
Outstanding
Posted on Nov 19, 2023
Very pleasant stay here for 3 nights. Receptionist staff very welcoming and helpful throughout our visit. Rooms slightly dated but clean, comfortable bed and walk in shower. Breakfast plentiful with selection of hot or cold food. You won't get a better location with the old town just 5 mins walk. Highly recommend.
Guest User
Stayed in Nov 2023
Other
Posted on Nov 7, 2023
The hotel was very nice which is more than I can say for the reception staff on arrival. After travelling many hours to get there from uk we were told that we were late arriving and that we were put as a no show and that the system would not let them book us in even though the check in time was 3pm to 5:30am. How ridiculous is that being a hotel in a foreign country to us . We were told we could have rooms at a price even though we had already paid. The receptionist was very unhelpful and unsympathetic We were finally given our rooms almost 2 hours after arriving and with some fuss. We never received an apology from reception staff. The attitude of a particular receptionist needed much to be desired which was a shame as the hotel was very nice.
Guest User
Stayed in Nov 2023
Other
Posted on Nov 4, 2023
We arrived at the hotel at 04:07 after a 12 hr journey to Bucharest. Elena (reception) told us that she had cancelled our entire booking (3 twin rooms) when we had not arrived by 04:00. Tried to explain that it was our first visit to Romania and that our minibus had failed to show at the airport resulting in us having to get two UBER’s however she was not prepared to listen to any explanations. She did say that we could have our rooms immediately if we paid again (we had paid for 3 nights b&b in advance) so we’re not prepared to pay twice. We asked to speak to a Manager (he wasn’t due on shift until 07:00). There were sofas in reception so we sat with our luggage, exhausted from the long journey. Elena put full lights on, turned the music up, hoovered around us and was in and out of the front doors every 2 minutes for a cigarette. One of our party searched the hotel website only to discover black and white print that clearly stated that check-in time was up to 05:30. They managed to get her to listen and showed her the evidence on the website to which she responded with, “I don’t know what to say!…” No apology, however it was now 05:30, almost 1.5 hrs since we arrived and she did agree to leave us check-in. We spoke to the Manager when he came on shift and he just told us he knew, he had been told and that it was okay, we have a room so it is okay now!!! Again, no apology or recognition of how bad it had been having to sit up for an additional 1.5 hrs after travelling on two long coach trips, a plane and an UBER. Rooms were basic and no change of bedding or towels the entire trip. The breakfast was probably the best part of the trip (we could only get one out of three of our breakfasts as we had to sleep through the first one as got rooms so late and we had booked an early excursion for another of the days. Beautiful country, so much to see and do, but let down by the sheer lack of empathy and remorse of staff, from the Manager down. I would not recommend this hotel to anyone