Hotel Aleksandar

1. We checked in on Thursday 27th June 2024. The lady at the Reception flatly told us we were not booked in. We showed her booking reference and again she responded we were not booked. Her Line Manager advised her we were booked and asked to check again. Again, she came back negative. Finally, her line Manager had to check himself and confirmed we were booked in. She did the registration formalities and handed our Access Card to our Room which was now allocated to be on 3rd floor 2. We took our large Suitcases and walked over to find lifts but there were none. Ofcourse, we couldn’t take 2 x Suitcases and backpacks up the stairs to 3rd floor and wondered why we weren’t advised that there were no lifts? 3. We returned to Reception to seek assistance This time, same Receptionist asked for Porters to help us carry Bags. Why she didnt advise first time, we could not understand ! It is standard practice globally to provide porters to carry Guest’s bags upto their Rooms. It is unacceptable not to provide this basic service. 4. When the porter took our bags to the room, we found we were allocated wrong room or short changed, in that our booking firmly stated “Large Double Room with Balcony”, yet there was no Balcony. Besides the room was half as small as the one we paid for ! 5. We Returned to the Reception and had this sorted with her Line Manager who corrected her mistake and kindly allocated the right room with Balcony and again, Porters carried our bags to Room 2568 in Lavanda Villa. 6. We asked for trip excursions if any in Budva region and same Receptionist flatly told us there were none and that we had to go to bus stand / town center and enquire there. We went to Budva Town center and found Tourism Office on our own and booked excursion for following day from a nearby Travel agent. However, we were not provided this info by the Receptionist. We also explored the Aleksandar Hotel complex same evening and found there was another travel agent within the precincts with whom we booked another excursion for the following days. 7. Never seen such levels of incompetence from same person as that Receptionist at Hotel Aleksandar. Line Manger please take note !!l I must stress here that other members of Hotel Aleksandar including her colleagues at Reception, her Line Manager and the Porters were very helpful, cooperative and kind to us. Only this one particular lady whose name I cannot recall. Our booking was for Room 2568 in Lavanda Villa from Thursday 27th June and checked out on 1st July 2024 at 09:00am. But otherwise the hotel Room was clean. Note there is no Kettle in Room and air con doesn’t circulate air in entire room. Outside the ambience is very nice and Beach is quite buzzing with Bars, Music, restaurants, live bands, great atmosphere

Stayed 2 weeks, Room modernised with safe (free) &old fridge no ice box,but pillows foam, washed and therefore all lumpy. Asked for 2 additional and they were the same. Duvet cover does not fit duvet its too small. Cleaners empty bins, change towels,add loo rolls daily, but need to ask for bedding be changed. Following a thunderstorm and heavy rain of which leaked through their rotten timbers of the over hang outdoor roof, it was not good on out door balcony.Had to borrow floor sweeper and clean off ourselves as cleaners don't seem to do floors. No bathroom clean either. Food in restaurant was cooked good,varied and plentiful so praise the the chief and kitchen cooks. Table cloths old and stained on many tables. No waiter for drinks if half board, have to ask one of staff, if you can get one. 2 pool areas. One courtyard- cleaned with pool cleaner once at 5.30 am the whole time we were there.Not clean with leaves, broken tiles in. Staff shout/argue at each other early morning 6 am in courtyard so echos all into rooms around.(no holiday lie in here) One pool all modernised and lovely but shared with another hotel. Bar staff lazy, on phones and ignore potential customers. Music there in evenings till 12pm (so no room doors left open if you need peace/sleep) Stairways after rain not cleared just slip sign put up. 15 mins from old Budva town.20 mins from Becci beach, so location ok, though with nightclubs gearing up nearby on front, will be noisy in evenings in season. Budva beach mostlly pebbles & sky rise hotels going up everywhere. Hotel needs a lot of cleaning and painting and maintaining all around. Went with Tui and reception lady, on own most of days so not overly happy lady tries not to help if she can avoid. As you can prob tell.. not in our opinion, recommended for a week/fortnight holiday stay. Look for other areas in Montenegro.

Arrived at 11.40 had to pay 30 euros just to get in to car park we also had to prove our booking at the car park. Arrived in reception greeted by reception manger as receptionist day off what a miserable man no smile no welcome just told abruptly check in at 12. We waited outside 20mins went back again no smile just asked for passports. Given room key on arrival in room clean but tiny had a large balcony fridge not cold WiFi did not work despite attendance of staff who didn't know how to do it.. returned to reception for passports no-one present six passports including ours just left on the dek in easy reach for anybody. Because of fridge i Asked for ice in bar i was greeted by a women who was as miserable looking as you can get but i got a small.platic glass of ice. Breakfast poor quality pool huge loads of space drink reasonable price. Barman at pool most friendly on site ,