TOP Recommended Buenaventura Hotels with Wi-Fi for a Perfect Stay!

Latest Hotels Reviews for Buenaventura

Cosmos Pacifico Hotel
4.1/541 Reviews
What a terrible experience, start to finish. My booking was for my wedding night. I was told this was the best hotel in town. The stay was awful at every possible level of service. 1. i reserved more than two weeks prior to the stay. I NEVER received any confirmation of my purchase 2. I sent a detailed email through the contact form on the cosmos website, asking for confirmation a) that my reservation was received, b) please could i have a nice room because it was our wedding night c) asking for confirmation that i could have flowers and a gift placed in the room (to be delivered on the day of the reservation by a florist) 3. After receiving no response for another week, i went to the hotel myself to confirm the reservation and the details. The first receptionist ignored my presence in front of her. The second receptionist was friendly and confirmed my reservation and confirmed that the room was the best available, and confirmed that they would have the flowers and gift placed in the room as long as they were delivered after 3pm. 4. The florist delivered the flowers and gave further instructions to staff that the gift and flowers should be delivered to the room 5. Upon arrival at reception, the gift and flowers were still at reception - i couldn't believe how awful the service was to be honest. The surprise for my wife was completely spoiled. 6. the room was in disrepair - nothing major but the paint was old and stained. when we looked up at the ceiling there were dirty patch marks. the screws on the vent looked stained and really old as did the light fixtures. the shower did not drain so halfway through the shower we were standing in water. there was disrepair and broken plaster behind the door jamb. the balcony was dirty and old looking. 7. we ordered room service because we missed breakfast by 30 minutes. we were told that the staff member would see if the chef would 'do us the favor' of making us an omelette 8. When we made these concerns clear to the front desk, the receptionist pouted and had a curt attitude which continued through the whole checkout Overall the experience was poor on all levels, but since it was our wedding night, it was appalling. - And what a surprise - the feedback form wouldn't send either. Like every other part of the experience it is broken.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How do I get hotel deals on Trip.com?

    There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.

  • How can I get lower prices for hotels?

    Sometimes booking hotels midweek is cheaper, but it also depends on the season.

  • How many hotels are listed on Trip.com?

    You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

  • Can I cancel or change my hotel bookings on Trip.com?

    It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

  • How do I contact Trip.com customer support?

    You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.

Hotel Information for Travelers

Number of Hotels29
Number of Reviews57
Highest Price€394
Lowest Price€8
Average Price (Weekdays)€58
Average Price (Weekends)€58