Ibis Buenos Aires Congreso

還不錯，比較安靜

Very good service at reception. Reasonably good breakfast and clean rooms.

設施：新 衞生：很好 環境：好 服務：好

It shows that I stayed here for one day, but the clerk actually made a lot of mistakes. First of all, I told him when I checked in the day before that I was staying for two days, but he didn't seem to notice that he only charged me city tax for one day, so I called Uber in the morning and prepared to leave for the pier early in the morning for a day trip to Uruguay. When I told the clerk that I was staying for two days, why did you only charge me city tax for one day yesterday? Only then did the clerk find out that I was staying that day, and when I was about to leave, he told me that my room could not be stayed for two consecutive days and that it had been reserved for other guests. I was also asked to immediately fix my luggage in the room and leave it at the front desk. I felt very helpless and even called a taxi. As a result, I wasted the cost of the online taxi because I had to go to the room again to pack my luggage, and it took me 15 minutes to put my luggage away. Pack it up and put it at the front desk. Then I had to hurriedly call a taxi to the pier to prepare for a day trip to Uruguay by boat. The most helpless thing is that the clerk asked me if I could temporarily extend my stay for one more day? But obviously I booked for four days and then canceled the last two days because his previous service was so bad. I really don’t understand why it was said that I booked for one day and then extended for another day. So I was asked to change rooms. In addition, when I checked out, there were even more mistakes. I told another clerk on duty that I had canceled the last two days of my stay. He actually said that I had only canceled the last day, but the hotel still had reservations for the first day. Fortunately, I have the record of canceling the room in my mobile phone. I found the information on the booking platform and the cancellation information on my mobile phone. Then he slowly found my cancellation on his own computer. information. After several consecutive stays, I feel that the staff here have poor follow-up on all services, which is very disappointing.