Selina Palermo

Amazing place, and very warm people who welcomed me. Thank you very much.

The location, the atmosphere, and above all the very pleasant and helpful employees!

We loved our stay at the Selina Palermo Hotel. The cleaning was impeccable, the receptionists were very kind and the location was perfect! The only point of improvement would be the bed, which is really bad, noisy and uncomfortable at night. Other than that, everything was wonderful.

A localização é muito boa e o hotel tem um estilo mais moderno. Porém está precisando de manutenção. Dormimos em casa de 4 camas que eram de madeira e faziam barulho a cada movimento nosso. Banheiro também estava precisando de pintura.

I MADE THE RESERVATION THROUGH BOOKING FOR 1 QUADRUPLE ROOM WITH BREAKFAST FOR 4 NIGHTS AND THE RATE INDICATED 233USD, IT ALSO INDICATED A REFERENCE VALUE OF 225,605 PESOS. TO THIS VALUE, THE MUNICIPAL IMPOSSIBLE ADDED 726 PESOS PER PERSON PER DAY. TOTAL AT THE BLUE EXCHANGE RATE (UNOFFICIAL EXCHANGE RATE) LET'S SAY 1220; IT IS ABOUT 280THOUSAND/290THOUSAND PESOS. THEY WANTED TO CHARGE MORE THAN 400THOUSAND PESOS. TODAY I CALLED AND COMPLAINED AND THE WOMAN WHO HELPED ME TOLD ME THAT THEY HAVE THE RIGHT TO CHARGE WHAT THEY WANT AND NOT LETTING ME MAKE MY COMPLAINT, SHE CUTTED UP THE PHONE, BEING ABSOLUTELY RUDE. I HAVE BEEN WORKING WITH FOREIGN TOURISM FOR MORE THAN 10 YEARS; IN TRAVEL AGENCIES AND 5 STAR HOTELS; I KNOW THE WORK PROTOCOL AND I ALSO STUDIED HOTEL INDUSTRY AND TOURISM; THEY SHOULD BE ASHAMED OF WHAT THEY DID, IT WAS A SCAM AND THE TELEPHONE OPERATOR/RECEPTIONIST WHO WAS HERE TODAY, SEPTEMBER 27, 24 IN THE MORNING, CUT OFF MY PHONE BECAUSE I COULD NOT TALK AND SHE WAS UPSET......AN INCREDIBLE LACK OF RESPECT. I MAKE IT CLEAR THAT NOWHERE IN THE RESERVATION THAT I RECEIVED BY EMAIL OR WHEN ENTERING BOOKING DID IT SAY THAT THE ONLY FORM OF PAYMENT ACCEPTED WAS IN AMERICAN DOLLAR BILLS; THIS SHOULD BE CLARIFIED IN WRITING. I DO NOT RECOMMEND THIS PLACE BECAUSE OF THEIR POOR SERVICE, THEIR ILL-EDUCATED STAFF AND THEIR LACKING KNOWLEDGE IN HANDLING CLAIMS AND LAST BUT NOT LEAST BECAUSE THEY LIE ABOUT THE PRICE.

The hostel is original, relaxed and friendly. The suite I booked was excellent. The hot water was the best, the bed was great and everything that made you rest like a god. The welcome drink was original, the staff was friendly and the neighbourhood was dreamy. I gave it a 4 out of 5 because breakfast is not included and in that category it can't be left out.