Hyatt Regency Buffalo Hotel and Conference Center Reviews

It is under renovation so it was pretty noisy and inconvenient. However, the staffs are helpful and friendly. The breakfast is awesome. I booked three rooms for our families and ourselves. They looked nice and clean. It was a nice staying.

Pretty good everything

The room is compact but not cramped. Everything is relatively clean. The room is also very quiet

For those traveling by Megabus, this hotel close to Greyhound Station is recommended. You can also rent a car and see Niagara Pulse :)

The service is very good, the front desk even lent me an umbrella for free

The room is nice and clean, but a bit old

Very poor hotel, the hardness on both sides of the bed is different, it should be because it has been used for too long, and the lobby is still under construction. . . It should be a hotel that has been abandoned for a long time. Don’t buy it, change the brand, and start business directly

very good very satisfied

The location is good. In Downtown, there are many choices of surrounding hotels. It takes about 8 minutes to drive to the airport. The hotel staff has a good attitude and sleep comfort is good; The hotel is hygienic. The cleaning staff will clean the room by themselves. The parking fee is a bit expensive. The parking location is diagonally opposite the hotel. You need to pay 20 US dollars per day for parking by yourself, and valet is 29 US dollars per day plus a tip each time you pick up the car. Overall okay!

good good good good

This is a pretty hotel with a delightful staff. It is also very convenient for an event we are attending at the convention center.

The room on 12th floor was the hottest room I have ever stayed in. Turned off heat, there was zero AC and still the room never went below 70 for my entire stay. Got maybe 2 hours sleep had to use cold water on cloths to cool off. My rooms was almost across from the ice/vending area on 12ft floor - extremely noisy. 3 elevators, one out of service and they had digital elevator buttons and we got stuck in one where the digital buttons didn't work and we couldn't open doors or contact anyone. Thank god someone pressed a button on a different floor elsewise we would still be in that elevator. Told someone at front desk and they didn't seem to care at all. Staff at the valet parking were excellent!

Location is good. Can't believe that the bar/restaurant facility was closed early in the evening. For the amount of people staying in the hotel for the hockey game. Had to leave hotel to get food and drink. A lot of lost revenue, as everyone I ran into said the same thing

When I walked into the room, there was a used shaver on the carpet, so I knew right away they had not vacuumed the place. I complained, and they vacuumed I think, and at the same time stole my brush for some reason. My room was very cold apparently because it was an old building, and it faced the wind side of the building. I requested an extra blanket but that never happened. I couldn’t change rooms because I need an accessible bathroom and that was the only room available. I went there because the building is attached to the convention centre where I was attending a recruitment fair. I have limited mobility , and there was nothing that could help me get from the hotel down long corridor and down along hallway to the exhibit hall The door between the two buildings was not wheelchair accessible so even with all of the stuff I was lugging, and my disability, there was no automatic door so either I had to ask for help or struggle to open the door myself. I mentioned this to the staff at the hotel, and they were very dismissive. If you are scent sensitive, you’re going to have a very tough time in the lobby. There is an overwhelming smell of deodorizer/perfume. The fair I was working at ended at 8 PM and the restaurant in the hotel closed soon after that so I had to order delivery. No option for room service. They have a small store where you can buy snacks if you’re willing to pay four dollars for a small bag of chips.