Hotels near Western New York Book Arts Center, Buffalo

This hotel is old and dumpy. The beds are very uncomfortable and the pillows are worse. We booked through the site for 2 nights Tuesday August 16th and Wednesday August 17th; the site quoted $156 for the first nite and $166 for the second night. When we got the bill the first night was charged @ $156.66, the second night there was a charge of $176.38 PLUS an additional Tax Recovery Charge of $165.67 giving us the grand total of $498.71. The air conditioning was set at 68 when we arrived and although we turned it up to 77' it took two days to warm up. We had to ask for additonal blankets and they also brought up a heater. We asked for an additional luggage rack as we each had a suitcase and there was one in the room. I can appreciate it being post Covid and the industry but the sheets were so heavily ?starched, I itched all night. All in all a major disappointment and definitely not worth the money we shelled out to stay there. We have travelled in the US quite a bit and I can honestly say we have NEVER stayed in such a terrible hotel. The misleading advertising on the website as to what the prices are if you if you book direct. Clearly the fees we saw when we booked were not the ones on our final bill. I was never so happy to go home.

The hotel should be considered next to Buffalo City, about 30 minutes from the waterfall, a little drive away. The first room was arranged next to the road and it felt a bit noisy. After communicating, I quickly changed to a room inside, free parking, it is very convenient, and there are some restaurants around. Simple meals are also convenient. There is a laundry room, and the service desk downstairs can buy washing powder and change coins. Still recommended hotel

The opposite is the airport, but it takes a lot of laps to go around. Fortunately, the hotel provides a free pick-up and drop-off machine, ready to tip. There is a McDonald's at the entrance of the hotel. You can take a quick meal.

This property is fairly well maintained and the photos are accurate. The front desk staff was friendly. Overall we were satisfied with the visit……. except for the very smelly pair of socks a previous guest left in the drawer near the bathroom sink… that made us gag (room 318). The only other drawback is that the parking lot was very dark and felt unsafe.

I take writing feedback seriously and have written hundreds of reviews; I hope my review is helpful. I am a travel warrior and stayed at dozens of Marriott’s last year over 250 nights. This Marriott was a massive disappointment at every turn with a few bright spots. Dated: If you want to relive the 1970s, this is your hotel. The rooms have comfortable beds, but after that, the issues multiply: Shower: One setting for the shower head, just like grandma’s house. Shower: Slippery. I requested a shower mat 3 times and was told all 3 times they were looking for 1. Nobody ever followed up to say “sorry, we don’t have one.” I stayed 5 nights. Horrible. WiFi: horrible. Absolutely the worst WiFi I have had in over 10 years. We had 2 rooms between my wife and kids and we were all constantly kicked off the WiFi. Concierge Lounge: A joke. I came late for breakfast but still within the posted time. I found a very unappetizing dish of scrambled eggs that looked old. I asked for more eggs and was told “No… when it’s gone, it’s gone. I get an allotment and that’s it.” I suggest they update the sign to “when it’s gone, it’s gone.” Ridiculous. Broken coffee maker in the room: I discovered my coffee maker was broken. I enjoy drinking my first cup in my room while waking up. I asked for another. They brought another. The next morning I discovered it, too was broken. What? Ridiculous. Breakfast was good and the staff was friendly on first floor. The French Onion soup at their restaurant was delicious. Cody was professional and polite and tried his best to make up for a horrible property. I will never stay at this property again.

Hotel was under renovations at the time so I'll give them that. But rooms were dirty, smelled, and didn't seem sanitized. Tried to mask the smell with baby powder smells throughout hallways. No pool. Had a conference room that was convenient but nothing fancy about it. Beds were quite uncomfortable. Nicest thing about hotel was the bar attached that had a good menu and alcohol selection; and you could walk to Denny's and walk to the Speedway for snacks.

We live almost 2 hours away, and stayed at Sleep Inn & Suites so our family of 4 could get a little extra sleep before an early morning flight out of BUF. We booked a room and parking package, which allowed us to leave our car in the hotel parking lot for an upcharge that amounted to half of what we'd have paid to park it at the airport. Our room (standard, 2 double beds) was not fancy, and the shower was very small, but it was clean, comfortable, and quiet, and everything was in good working order. Best of all, the breakfast offerings were set out early enough for us to have a delicious meal before we left, and our shuttle driver to the airport could not have been more cheerful or helpful. When we returned over a week later, late at night, the shuttle arrived to pick us up at the airport within minutes of our calling. We had such a good experience, we've already booked a stay for the night before our next family vacation!

We stayed at The Sleep Inn Buffalo Amherst on September 14/15th (one night) 2022 in Room 514. First impression of the place pretty clean and inviting though a little dark and slightly outdated. The receptionist, Melanie, was outstanding, super friendly and followed through with all our requests. She made our stay exceptional! As far as the room - adequate. There are a few MINOR maintenance and housekeeping issues that should be addressed to make the room better: 1. The bathroom toilet paper dispenser had used up roll of paper on it with only one use remaining! It had the customary “v” fold so I know housekeeping saw it but let it fly. See photo below. 2. Speaking of “fly” there was a fly buzzing around in the room when we first entered. Very annoying. Had to swat it. 3. The bathroom light (not the shower) works but intermittently. It takes a few tries to get it to come on. Probably the switch needs replaced. 4. The bathroom door does not lock from inside. Needs slight adjustment. 5. The shower head pipe coming from the wall has a cover plate that will not stay in place and slides out from the wall and falls on the shower head. 6. At the bottom of the shower door, inside and outside, there is an ugly buildup of mold/mildew. Needs cleaned better. 7. The room has a slight mildew odor and smells like feet. Maybe it needs a good shampooing. Overall, a pleasant stay. The breakfast, on Sept 15, was much better than we expected. Plenty of everything to make for a great breakfast. The dining area employee (did not catch her name, from Cambodia) was super nice and friendly and talked to us at length and asked us how our stay was; which was overall great!

The photo shows the sunset from our hotel room. The room was well designed and I especially liked the bathroom shower, which reminded me of an expensive hotel. There was a wide variety of breakfast options. However, it was unfortunate that the laundry room was broken and could not be used.