Family-friendly Hotels in Buon Ma Thuot

We had reserved a room at another hotel, but they didn't have our reservation and were full so we went to this hotel. A mistake. We thought it was a luxury hotel. It has large rooms but it is by no means a luxury hotel. The work chair at the desk is just another wood chair (without cushions) from the hotel restaurant. The AC is so underpowered it took three hours for the room to cool down after we arrived. The shower didn't have hot water in the morning, just warm water. It was better that evening and the next day. There was no switch for one of the lights, so I had to call the hotel engineer to work the bedside program to turn it off. It even took him a while to figure it out. There is a tub with a shower, but the tub is placed near a wall, with no caulking or wrap around shower curtain, so the water hits the wall and runs down outside the tub. The TV is about 20 feet from the head of the bed, so you can't really see it at that distance. The toilet roll holder is behind the toilet seat, very difficult to reach. I could go on, but the design shortcomings are endless. The bed is actually reasonably comfortable, as are the pillows. If the AC was strong enough, you could get a decent night's sleep. The restaurant breakfast buffet has only Vietnamese food. Probably no westerners stay at this hotel. The only Western food was runny yogurt, and you could have made to order eggs. Service tries to be accommodating, but they speak very little English. Finally, there are more than a dozen steps to the hotel, maybe 15 or so. Bellboys carry the suitcases up and down the stairs, but that is ridiculous. Why not make the entrance ground level. I felt sorry for the bellhops, but this is insanely stupid design. Try to find another hotel.

we stayed for 1 night and had contacted the hotel in advance to reserve 2 superior rooms, when we arrived we was told that our reservation was not on their system( we showed the chat which was made my Facebook and they continued to tell us it wasn’t available) so they switched us to the standard room which had no windows but it was just dirt that I could wipe off with my finger but as it was only 1 night we would just deal with this, the room was dirty the walls In the bathroom actually had dirt on them which at start o thought was mồi but it wiped cleaned with my finger ,The walls In the rooms seemed really thin, you could hear the elevator every time the doors open it would make a bell sound , as well as being able to hear the people in the room next door having their conversations. after a couple of let downs I was looking forward to the breakfast at least, we arrived to breakfast at 7:30ish and I have never seen such a small fruit selection in Vietnam ever. a country that has so much locally produced fruit sold in the market down the road could only offer 1, when I asked the staff about the fruit they said this was all they had to offer, or I could buy a smoothie which they had more fruit for this, so the hotel was cutting back on fruit for the breakfast so they could sell them as smoothies which was a real shame and a let down because I have not been to one hotel in Vietnam that does not offer an array of fruits to select from for breakfast. It’s not all bad the rooftop bar was really well designed and made a good cocktail, The hotel has got good potential it just seems it’s managed very badly

It is quite difficult to rate this resort (I booked it as a 4* accommodation advertised on one of the online travel marketplaces). Pros: - beautiful (really wonderful) garden area - nicely decorated room - great coffee/cacao/juices in the restaurant - good breakfast Cons : - extremely noisy (no soundproofing and extremely loud music in the garden; including miserable karaoke) - we stayed there 3 nights and there was a private party organized by this resort each afternoon/evening/night so it was not possible to relax at all - there were some construction works starting in the morning (till afternoon) in the restaurant area - the food in the restaurant (from menu) was not tasty at all (the worst we had in Vietnam to be honest) and it was quite expensive - the staff did not speak English and it was really hard to communicate with them Maybe the hotel is great if you go there to take part in e.g. a wedding. For relaxing it is definitely not a great place and I would not recommend it.

Tôi thích ở đây, không gian có nhiều cây xanh nên cảm thấy trong lành mát mẻ. Chủ nhà thân thiện và chu đáo cực, phòng sạch, siêu thoáng luôn, tiện nghi nữa. Cần cái gì cũng có mà giá thì không quá đắt. Ở đây thoải mái, có dịp sẽ quay lại ủng hộ