Best Western Plus Burnaby Hotel Reviews

Place was in a good location close to everything. Very clean and nice staff. The morning breakfast was great my kids loved it so much they thought it was the best part of the trip. Would stay again.

Providing daily hot and simple breakfast✌❤❤

Very satisfied, the room is clean Environment: Very convenient The service is very enthusiastic. I will choose here again next time.

The location of the hotel is very good, the transportation is convenient, it is very close to the metrotown shopping center and Luhu Park, the room is spacious and clean

Convenient transportation, very satisfied

I will stay here next time.

Very good experience

There is also breakfast included. There is free parking.

Hotel near metrotwon, dilapidated.

All staff were friendly, accommodating and very helpful. Room was quiet, modern and very clean. Breakfast provided was excellent.

Friendly and efficient staff; old saggy uncomfortable bed and very noisy, seems to be little insulation between rooms.

Not exactly what I expected. Very run down, noisy, sketchy area with few amenities. Strange that guests would be allowed to stock up plates and take out containers with the free breakfast, leaving the buffet sparse. Front desk staff were very nice.

I found the desk personel very courteous and the breakfast staff were very hospitable and friendly. Unfortunately my bed stay was not good as I found bites on my legs. Upon inspection of the sheets I discovered 5 blood spots on the sheet. I reported this to the front desk and they apologized for my experience. The hotel manager called me to tell me they had a professional pest control company in and they found no bed bug eggs. I told her the bites and blood stain on the sheet indicate that there was something feeding on me. I told this to the manager and all she would say is that the pest control company are professionals. She suggested that my bites and blood stains on the sheets could be an allergy to linen I stay at Best Westerns expecting to be safe and clean. I will no longer be making that assumption. I have photos of my bites & blood stains on the sheets but won't be posting them on this site The manager simply said 'I'm sorry there is nothing I can do" Think twice about staying here.

I am a frequent business traveller, and have experience with all kinds of hotels. I must say my stay at Best Western Plus Burnaby is perfect, especially, the free breakfast staff Cong and Eva are exceptional. They made me feel even better than at home! Their optimistic and merry personality lightens up my days, as well as their impeccable cleanses, organization, and flavoured food. This is way beyond what a KPI driven system could deliver. Their bilingual service in both English and Chinese adds on top of the already perfect performance. I will definitely choose Best Western Plus Burnaby for my future travels to Vancouver. See you Cong and Eva!