Hotels near Trinity Lutheran Church Burr Ridge, Burr Ridge

The location of this hotel was perfect for our ”why” we were there. I wish I could say the same about the hotel itself. The customer service was pleasant. The beds and pillows were comfortable. The bathroom was way too small, and the shower curtain was too short for the bathtub shower. The hotel is huge, and the hallways were taken care of, however, the stairs we took were never taken care the 4 days we were there. There was no ice machine on the floor and when we did find the ice machine it was broken down. They have a big pool area, and it was not in use and there were no places outside for a family to sit and enjoy time outside. This could an amazing place for what it looks like it wants to be a facility for weddings or large meetings you need to up your game. It's the little things that could make a big impression. No maintenance on site? As a request for the light on the mirror was out and the sink didn't drain.

Brenda, the manager, is super nice and very helpful. Daina, the weekend night clerk, is super nice and friendly. She's very accommodating and polite. She takes a lot of pride in her job and it shows big time, honestly she's the main reason I'm leaving a review. Joel, the other night clerk, is really friendly, although he tends to overwork himself and let things stress him out too much. Adam, the overnight clerk, I haven't had much dealings with him, but the few times I did he was really quick and efficient! Now for the house keeping staff. Samantha is amazing, she made it a point to check up on me anytime she saw me. Making sure I was good and that I had everything I needed. She's always had a smile on her face, which made my stay feel a bit more comfortable. I have been staying at this hotel for 3 months now while I'm looking for a place to rent in the area. Everyone i mentioned has helped me with this, rather it going out of their way to look up places, or writing down numbers of places they saw with for rent signs. In closing I rate this hotel and the staff I mentioned above 10 out of 5 stars!!!

Beautiful, natural setting. We were looking for a retreat center to host a couples' retreat. The Hyatt Lodge was recommended. Could not have asked for a better setting. Staff was warm and welcoming and attended to our every question and need. The rooms are nicely appointed and very clean, and the banquet food was good. Also had a few meals at the restaurants, which were good.

We enjoyed ourselves except the bar was too pricey for our taste the hours are great. Enjoyed the pool table but needs a touch up. Everyone was friendly the only issue really is that due to COVID regulations they do not have housekeeping on daily schedule u need to ask for things at the front desk. There is no microwave but there is a small fridge. The one and only microwave is located in the lobby, along with small bags of ice no Ice machine. The lights did go out for about an hour but played pool during the incident. Other than that it was enjoyable.

Good clean quiet stay

Located adjacent to the Drury Lane theater with easy access to main thoroughfares. Clean rooms, nice lobby, friendly service, and there's a restaurant & bar on site. Tho, we always order Chicago-style pizza be delivered to our room - Giordano's deep dish!

This hotel surprised me. Expected a usual budget chain hotel. This was better. To start is the reception. Met 3 nice ladies. Arasele , Ro, and Patricia. All were friendly and efficient. Patrica was especially helpful with a few calls I made prior to arrival. The room was clean , not outdated as many are, the bed was one of the most comfortable I’ve had in a bit. I was told that they were fairly new. Pool clean. Only reason for 4 stars is not a fan of the breakfast. But I guess it’s your typical stuff. I will stay here again

This is one of the most overpriced and poorest quality Best Western's (BW) we have stayed at. We were duped into booking directly with BW because of their ”low rate guarantee”. An ”aggregator” travel site had better rates, but BW fools you into paying them directly at a higher rate because they say they will ”refund the difference and provide a $100 gift card” if you book directly with BW and file a claim form (after paying). The claim was rejected with the auditor pointing to some fine print. Don't fall for their tricks! While the rooms were relatively clean, the bathroom was a bit gross with moldy shower heads and non-slip strips in the tub that were curled up and coming apart. The rooms themselves were pretty spartan (not necessarily bad, just boring), but smelled a bit like a smoker had lived there. For whatever reason, the elevator also felt like an oven, but luckily its a short ride. Honestly, I don't understand the inconsistency of the Best Western brand. I have stayed at some beautiful BW hotels. Maybe ”BW Plus” really means ”BW Minus”?

Excellent hotel. Brand new build and kept very clean by staff. Rooms were very clean and spacious enough and it's in the perfect spot to be quiet at night for sleeping but VERY close to all kinds of food, shopping and entertainment. We stayed for a week and did our own daily housekeeping which is what we prefer but the staff was always available and ready to replace towels as needed and answer questions. It was very nice to have a washer and dryer available to do our laundry since we were on a long road trip. One suggestion regarding that would be to have one more washer and one more dryer; one washer and one dryer alone is not going to be convenient as business grows. One guest complained about the smell of the cleaning agents but it's probably because they were using what smelled like a vinegar solution which is very effective and smells less harsh than bleach. I thought it was a very good smelling hotel and room. The surrounding area is very nice with green grass and plenty of places to walk safely and in peace through a very nice neighborhood behind the hotel. Parking was plentiful, clean and free! I would most definitely stay here again whenever I'm back in the Orland Park area. I only have two suggestions. Move the smoking area to the back of the hotel and as far from the entrance as possible. It's bad enough smelling the cigarette smoke near the front gazebo when trying to relax and enjoy the sunshine but it was even worse when the pot smokers had to add their second hand smoke to the mix. Also there was one gentleman working the evening desk who was not very polite at all. They lock the doors at 2200 hours so you need to use your room key to get in. Although I stayed at this hotel for a week and spoke to many of the desk agents, including this one, he IGNORED me standing at the door when I had lost my key and then when he finally came back out, after making me wait for what he must've thought was long enough, seemed to grudgingly let me through the door and chastise me for not having my key even though I had already told him I lost it and needed to find my wife to get back in the room to get my phone and my ID in order to get another room key. His customer service skills were a bit lacking. However, everyone else who works there that I interacted with throughout my stay were EXCELLENT customer service specialists. I chalked it up to him having a bad night and would still give the place 5 stars.