Kervansaray Bursa City Otel

I stayed at The Kervansaray Bursa hotel for two nights and it is hardly “something to write home about”. The hotel is located in a center area of Bursa, offering basic facilities with decent but unpleasantly decorated rooms. The meals are good. It is by no means a four stars hotel.

This hotel looks very nice but I was really disappointed with their service. One good point about this is the location right in the city centre if that's where you want to be. We asked for an extra bed which they charged 35 euros but was just 2 mattresses Had a nightmare experience here. We checked in at about 4 pm. . Went straight out. Came back 3 hours later and bathroom was flooded and the bedroom carpet also got wet. Told the hotel guy they sent a cleaner who said it was my fault because I had a shower with the door open. But he cleaned it up with the towels that were there and left the towels in the bathroom. Went to sleep and woke up at 6 am. Bathroom was flooded again. The phone was not working so couldn't ring reception. Went down and told reception. He said hell send someone. He did same thing and left towels there. After he went I realised there was a leak in the bathroom ceiling which would suddenly start to pour out. So I went to reception again and he told me because we're checking out today he can't do anything. He said theyll send a technical support after 8 am. I asked to speak to manager and he wasn't there until 10. So when he came he said he couldn't do anything because if he gave us a discount the guy at the reception would have to pay for it because it was his fault! He took the full amount and was quite happy to accept a bad review for the hotel. Luckily we had booked another room in the same hotel so we could share their bathroom. But this did ruin our bursa trip as I had to go out wearing wet socks because of the soaked carpets! Athar. UK