Divan Bursa Reviews
Divan Bursa
Kukurtlu Mah. Dr. Rustu Burlu Cad. No: 11, Bursa, 16080, TürkiyeView Hotel Details
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Divan Bursa Guest Reviews
4.5/5
Great
71 review
Verified reviewsLocation4.6
Amenities4.2
Service4.6
Cleanliness4.6
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All reviews(71)
Positive reviews(70)
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Awesome stay(15)
Clean and tidy(13)
Great location(11)
Great service(9)
Awesome rooms(5)
Delicious breakfast(5)
Convenient location(5)
Negative reviews(1)
Guest User
Superior Double Room With Garden View
Stayed in Aug 2024
Family
4 review
Posted on Oct 27, 2024
Parking the car was a total disaster.
If you don't give your car to the staff (vale), which of course needs money for this service, you need to park the car in the car park by yourself. That is still fine.
However, they don't allow you to use the shortcut within the building to reach your room. Instead, you have to walk back around the hotel and go to the main gate again.
Instead, they could adjust this gate to guests very easily.
The real scary thing happened after I still decided to park it myself.
1) I parked it, and the staff member who gave all this info in the hotel reception came to the garage with his special shortcut and told me that I should park somewhere away, which was watery, and it was easy to see the leakage from the ceilings. By the way, it was a wedding car.. Imagine I am still trying to protect the car with the flowers on it.
2) Anyway, I didn't want any problems with this special night. I accepted it. I parked it at the place he suggested. Then a security officer came and told me I could not park there, that it belonged elsewhere, etc. I was shocked.
3) I tried to explain the situation. Then I parked the car in this very small, weird parking area.
4) As I was leaving the car, the same hotel staff member came with a very posh car to park and yelled at me, 'Why did you park here, etc.?'
5) I did my best to explain.. Imagine I am still in my wedding suit with a wedding car. LUCKILY, he said, 'Ok, fine!' and he tried to look for somewhere to park.
And I walked back around the hotel at night.
It was the worst possible experience I can imagine. Thanks for that..
Response from Property: Burak Bey Merhaba, Thank you for sharing your detailed feedback regarding your experience with parking at our hotel. I sincerely apologize for the challenges you faced during your stay, especially on such a special occasion. I understand how frustrating it must have been to navigate the parking situation, especially with a wedding car. Your comments about the accessibility of the parking area and the communication from our staff are concerning, and I assure you that we will address these issues with our team to improve the experience for future guests.We aim to provide exceptional service, and it’s clear we fell short in this instance. Your feedback is invaluable in helping us enhance our operations and ensure that all guests have a seamless experience. I hope you will consider giving us another chance in the future. We would like to contact you regarding this matter at your convenience. We would love to provide you with the experience you deserve. Best Regards
Guest User
Superior Double Room With Garden View
Stayed in Apr 2024
Family
2 review
Amazing
Posted on Jun 4, 2024
The receptionist and staff were friendly and helpful, and they gave us good tips on how to get back to Istanbul when we were finished with this leg of our holiday.
Response from Property: Dear Guest ,Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel Sincerely Divan Bursa Hotel Management
Guest User
Superior Double Room With Garden View
Stayed in Mar 2024
Family
1 review
Great
Posted on May 1, 2024
The service was great and lovely stuff
But
Why you put alchool in the room for mini bar
You need to pay
Ok
But with family and children room
Its so bad
I told reciption 2 times to remove it from room
But they didnt remove from mini bar
Response from Property: Dear Waheed,Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel Sincerely Divan Bursa Hotel Management
FlorinM
Superior Double Room With Garden View
Stayed in May 2024
Business travelers
37 review
Very Good
Posted on Jun 26, 2024
Good location near to city center. Furniture a little bit outdated.
Response from Property: Dear Guest ,Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel Sincerely Divan Bursa Hotel Management
Anonymous User
Superior Double Room With Garden View
Stayed in Dec 2023
Family
18 review
Great
Posted on Jan 3, 2024
The Hotel is good, staff is okay, not special but overall is okay.
Response from Property: Dear Guest, First of all, we would thankful for your choice of choosing to stay at our Divan Hotel Bursa, on your trip to Bursa. We are thankful for your valuations that you have shared with us. Inside the roof of Divan Hotel Bursa with Divan Family warmness, we would gladly welcome you again. Kindest Regards, Divan Bursa Hotel Management
Süleyman
Superior Double Room With Garden View
Stayed in Dec 2023
Couples
4 review
Very Good
Posted on Jan 30, 2024
Nice! Clean,beautiful
Good quality and good hospitality!
Response from Property: Dear Mr. Suleyman,First of all, we would thankful for your choice of choosing to stay at our Divan Bursa Hotel, on your trip to Bursa. Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel SincerelyDivan Bursa Hotel Management
fikri
Superior Double Room With Garden View
Stayed in Nov 2023
Family
1 review
Outstanding
Posted on Dec 27, 2023
It was great & worth it . Nice room
Response from Property: Dear Guest, First of all, we would thankful for your choice of choosing to stay at our Divan Hotel Bursa, on your trip to Bursa. We are thankful for your valuations that you have shared with us. Inside the roof of Divan Hotel Bursa with Divan Family warmness, we would gladly welcome you again. Kindest Regards, Divan Bursa Hotel Management
Guest User
Superior Double Room With City View
Stayed in Mar 2023
Couples
2 review
Outstanding
Posted on Apr 24, 2023
Overall we had a very nice stay and really liked the room with a large balcony.
Response from Property: Dear Guest, First of all, we would thankful for your choice of choosing to stay at our Divan Hotel Bursa, on your trip to Bursa. We are thankful for your valuations that you have shared with us. Inside the roof of Divan Hotel Bursa with Divan Family warmness, we would gladly welcome you again. Kindest Regards, Divan Bursa Hotel Management
Andy Chapman
Superior Double Room With Garden View
Stayed in Jan 2023
Solo travelers
13 review
Outstanding
Posted on Feb 26, 2023
Nice clean hotel with friendly helpful staff
Response from Property: Dear Guest, First of all, we would thankful for your choice of choosing to stay at our Divan Hotel Bursa, on your trip to Bursa. We are thankful for your valuations that you have shared with us. Inside the roof of Divan Hotel Bursa with Divan Family warmness, we would gladly welcome you again. Kindest Regards, Divan Bursa Hotel Management
OSMAN
Superior Double Room With Garden View
Stayed in Nov 2024
Couples
7 review
Outstanding
Posted on Dec 16, 2024
Really great experience clean and hygienic
Original TextTranslated by Google
Response from Property: Osman Bey Merhaba, Harika bir deneyim yaşadığınızı duyduğumuza çok sevindik! Temizlik ve hijyen konusundaki memnuniyetiniz, bizim için en önemli biridir. Yorumunuzu bizimle paylaştığınız için teşekkür eder, sizi tekrar ağırlamaktan mutluluk duyacağımızı belirtmek isteriz. Bir sonraki konaklamanızda da aynı yüksek standartta hizmet sunabilmek için sabırsızlanıyoruz. Saygılarımızla Otel Yönetimi
Guest User
Superior Double Room With Garden View
Stayed in May 2024
Couples
3 review
Outstanding
Posted on Jun 11, 2024
The service was very thoughtful, the guy was very enthusiastic, he changed us to a bigger room for free, the breakfast was also very delicious, highly recommended!
Original TextTranslated by Google
Response from Property: Dear Guest ,Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel Sincerely Divan Bursa Hotel Management
Guest User
Superior Double Room With Garden View
Stayed in Jul 2024
Couples
1 review
Posted on Aug 22, 2024
It is a clean, quiet hotel with a good location in terms of transportation, but its facilities are limited.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your evaluation and comments. We will share your comments with our units. We would like to state that we will be happy to host you again under the roof of Divan Bursa Hotel, with the warmth of the Divan Family. Best regards,
tekin şuşar
Superior Double Room With Garden View
Stayed in Oct 2024
Family
5 review
Amazing
Posted on Nov 8, 2024
A good choice for accommodation with its central location and good staff.
Original TextTranslated by Google
Response from Property: Tekin Bey Merhaba, Değerli yorumunuz için çok teşekkür ederiz! Otelimizin merkezi konumu ve personelimizin hizmetinden memnun kalmanız bizi çok sevindirdi. Sizi tekrar ağırlamaktan mutluluk duyarız. Güzel bir gün geçirmenizi dileriz! Saygılarımızla
Halim tural
Superior Twin Room With Garden View
Stayed in Jul 2024
Family
1 review
Posted on Aug 3, 2024
Yes, it's not bad, it's a nice and clean hotel, the only downside is that it doesn't have an indoor pool, I think.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your evaluation and comments. We will share your comments with our units. We would like to state that we will be happy to host you again under the roof of Divan Bursa Hotel, with the warmth of the Divan Family. Best regards,
Anonymous User
Superior Double Room With Garden View
Stayed in Jun 2024
Couples
2 review
Very Good
Posted on Sep 11, 2024
***et We stayed in a clean room. The staff is friendly. I also recommend the breakfast ***et was nice. The location is also very good, easy to reach everywhere.
Original TextTranslated by Google
Response from Property: Hello, Thank you very much for your kind comment! We were very happy to be able to host you in our clean and comfortable room. We are very happy that you liked the friendly staff and the taste of our breakfast. We are also very happy that our location provided convenience for you. We hope to welcome you again on your next stay, have a nice day! Best regards, Hotel Management