Hotels near Busan Marine Natural History Museum, Busan

My family and I stayed at the hotel from 26 Dec to 28 Dec 2023 and upon checkout, the staff insisted that they had issues reversing my 200 000 krw deposit because I didn't use the same card. This is strange and confusing because I only used one credit card the whole time in Korea. I also used the same card to pay for the hotel booking upon check in. We stayed in other Lotte Hotels in Korea and compared to those hotels, our experience at Lotte Hotel Busan was not the best. During check-in, i had several questions for the staff assisting us but she told us curtly that she will explain this later. Perhaps it was a language issue but definitely rubbed me the wrong way. During our time using the pool, different lifeguards asked me on two separate occasions if my family had registered to use the pool -- we paid for the pool usage and received wristbands. They also hovered around my family quite a bit - prolly cos my husband's arm tattoo was showing under his shirt and my kids are rather loud (they are 3 and 6 fyi). We were also told by the staff to keep our 3 year old quiet. We understand that compared to perhaps other Korean children, our child can be quite loud. We tried our best to keep him quiet but he is just 3 and simply excited to be there and it was not so nice to feel like we were being watched all the time for our child.

Everything was great, but the best thing is definitely the view thanks to the location.

Rude and arrogant staff that spoiled everything Be careful on the picture of swimming pool package We arrived late at 10pm and was received well by the first young colleague, but once we were confused by the on site pool package that was not elaborated in current booking, another male staff printed oout a long T & C list and said that they had so many guests from Trip.com and it should be our fault not reading in details.We asked for possible additional charge and he teased on us for our intention to pay for W17000 on one session one person for using the pool. He even requested us to leave and cancel the booking immediately at that late timeslot , and happy to deal with it if we were not satisfied. His facial expression and gesture were all rude and did not carry any professional manner as a Frontline staff. I couldn't help after a long day trip with family , and nearly collapsed, and could only go back to the room assigned simply for a good bath and sleep. I still stayed for two days because the hardware is good, only this staff was unacceptable. Compared to the price we have paid, there are many other better choice nearby, with good full seaview and spacious room setting in another hotel. We did it, the next day

Only stayed for a night, but all great - very comfortable bed and pillows, nice shower, great location very close to Haeundae beach (could be seen a bit from the blcony), located on a lively street with restaurants and stores. Highly recommended.

Thanks to Mr Dong-Yeop Lee the Duty Manager of Grand Josun Busan and his team Mr JinHun and Mr Seyoung for recovering my daughter favourite bed soft toy which was accidentally thrown together with the shower robes and sent to the laundry contractor for wash. Without way above their best efforts to go down to the laundry plant located a distance away from the hotel in the wee hours of the following day to check through every robe, I believe our trip to Busan as well as Seoul will not be a memorable trip. Your service is unparalleled and your effort to console and reassure the guest aftermath the promise of recovering the lost item is indeed well commendable! Excellent and top class service to recommend all to visit this hotel whom staffs are pleasant, friendly and helpful to the hotel guests. KEEP IT UP and thank you so much for turning around our mental debacle.

I made a reservation for 9 people for a workshop and was surprised at how clean it was. It was much wider and better than the picture. I was able to rest comfortably for 2 days and 1 night thanks to the thorough care and consideration given to me so that I could get a good education. Book the next workshop in advance!!😄

My 80 yo father and I had a good stay at the Ramada. The proximity to Busan train station was a plus, as was the Starbucks and Dunkin Doughnuts on either side of the hotel entrance. The cost of the rooms is quite nominal which is evident in the cheap grade of cotton towels they provide. They do not have wash clothes or provide bathroom amenities, but they have a vending machine in lobby to purchase said items. They also have coin laundry, which we used with no problem. The room was clean with the exception of the blinds that close off the bathroom from the bedroom, it was dusty. The bathroom was tiny but satisfactory. The hotel has a great rooftop view with a pool. Chinatown is right across the street but we did not explore it due to the long hours of tours we were doing. Not a bad stay for the cost.

Excellent location with a fantastic view of Busan Harbour from the roof garden. 5 minute walk to both KTX Busan Station and the Subway. The room was very clean with plenty of space. The double bed was comfortable and the bathroom was amazing after a day of activities! Staff were friendly, punctual, and helpful. Has a restaurant on the second floor but you need a prepaid voucher from reception to access. A very enjoyable experience and I highly recommend a stay!

원래 이제경주를 생각했는데 청결도면에서 이제부산이 더 높은 호응이 있어 가게되었습니다. 식사부분이 아주 만족스럽네요. 하늘이 좋은날에 가면 제값 제대로 한다고 생각됩니다. 어느 호텔이든 공통사항이겠지만요 ㅎㅎ

Location - near to Busan station (10 minutes taxi ride or 20 minutes bus ride + a little walking). It's also near to Gamcheon Culture Village (30 minutes bus ride). Lotte Department Store is walking distance of 10 minutes or a bus ride of 5 minutes. Evening time, you can see stalls laid up selling cooked seafood - many locals will eat and drink there (we didn't try as we were too full). Just next to the hotel, there's a Emart convenience shop but if you walk about 50m down the street, there is S25 convenient shop which I find the things are much cheaper. If you wish to grab a coffee, there is a ”Blue Shak” cozy cafe within 50m. This area is less touristy. Service - The receptionists can speak English but I felt they could be more friendlier. We unforeseen our small sized luggage to be spoilt and requested to be thrown away at check out but was told that they do not have a disposal bin. I understand South Korea has a strict disposal system but given such a big property, they could at least help because we travellers can't just dispose things anywhere. The receptionist reluctantly helped after I insisted. The Housekeeping was excellent, clean room throughout stay. Room - Good size. I booked a triple room (Ondol - floor bedding) but was given 3 real beds instead. I did not pursue further as I checked in late (11pm+) and it was 2 nights. The bed was too soft for me. View of the room was partial ocean and port. Overall, a good stay but I will not return to this hotel. I am a hotelier but I do not expect sky high services because service line can be hard at times. The receptionists at both check in and check out didn't gave me a warm feeling - didn't felt as welcome like a traveller.