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It was disappointing that our room contained zero information about the history of the hotel, or any information about the hotel at all. In fact, there is no information about the hotel in the public areas. Very odd because a good number of guests, like us, must come because of the history of the building. The management could take a leaf from the Telegraph Hotel in Coventry. Worst however was that there was no hot water in our room (237). We were told by reception to let the water run for 15 minutes! This only produced warm water and is incredibly wasteful for the environment. Worst of all was the black mould all round the bath. Really unforgivable. The jacuzzi bath was a bit odd in the context of a Victorian hotel. A proper shower and hot water should be the priority. In summary, having been looking forward to our stay, the Coal Exchange was a big disappointment.

We stayed on what was a busy weekend in Cardiff due to an event at the stadium. We arrived very early and were able to leave our bags so we could have a wander through the town before the event. We arrived back around 2:30 expecting to grab a drink and check in at 3pm but Marcus had a room available and let us check in straightaway. There was a problem with key cutting so we only had one key but that was fine for us. Room was lovely size with all the amenities needed. Bed comfortable and plenty of pillows for us. Breakfast was lovely and plentiful. We were able to leave our bags after check out so we could go for lunch and a bit of shopping Every member of staff we encountered was lovely but I am doing this review purely to thank Marcus. He went above and beyond for us both on check-in, check out and collection of bags, even grabbing me a plaster for a cut on my ankle and providing an antiseptic wipe. Couldn’t do enough for us and I cannot thank him enough, I would definitely come back to this hotel just on my experience with him. From Beth and Tom (with an E!)

Great location, comfortable rooms and accomodating staff. Reception: The ladies at reception are very nice and welcoming. Room / facilities: Room number 311 is on the 3rd floor and is clean with a water view. The 2 single beds are jointed to make a king bed, clothes hanging area, bathroom, chair and desk, with tea and coffee facilities. There is no fridge in the room, but reception will keep a small amount of items in the hotel fridge. Self control air conditioning with a window that opens about 5 cm. Parking: Is shared between the Holiday Inn Express and Staybridge hotels. Parking is £10 per night, car registration must be provided. If the parking area is full, there is street parking which is payable between 8:00am and 6:00pm. Refunds are offered if parking is unavailable upon return to the hotel. Wifi: Complementary and good speed. No validation or password required. The buffet breakfast is from 7.00am to 11.00am and consists of cereals, yogurt, breads ( to toast) jams and spreads, fresh fruits, pastries, eggs, bacon, baked beans, sausages, juices, tea and coffee. Conclusion: Great location, great staff especially Sabina, comfortable bed. Location / Nearby: Cardiff bay Waterfront is a 10 minute walk, Cardiff City is a 15 min walk. Both walks are on flat ground and easy to do.

Disastrous first booking with trip.com! Travelled with my Daughter and her friend, arrived only to be told there was only a king size bed, room too small for the 3 of us. On booking, the search engine was defaulted to 2 adults, so this was amended accordingly. Thankfully there was a spare room.to accommodate at an additional cost of £30, oh and parking was £10! Not the budget stay I originally thought it to be. Please be careful. Accommodation top class, clean, fresh, beautiful with attention to detail.

After a few visits to Cardiff staying in various iffy hotels in the city centre we returned to The Future Inn last night - and have vowed to stay nowhere else from now on!! Firstly it's so easy from J33 M4 and the parking is spacious and FREE - Yes FREE!! Easy check in from an on-line flexible booking, reasonable rate. Friendly staff, large rooms, right temperature, very clean and good facilities (Welsh bottled water, kettle/hot drinks, nice bickies). Very good breakfast - using Welsh Ingredients. Also another plus point - Very easy to get to the city centre (Queen Street), using the shuttle train 4mins, from Cardiff Bay - Queen Street. The station is literally ＜5mins from The Future Inn & runs until midnight - about every 10mins or so. Cheap tickets (book ahead/use railcard) = £4 return for 2 people. Really enjoyed our stay & will be booking another stay later tonight. Well done The Future Inn!!

The most relaxing stay! Was greeted on reception by Tricia who was wonderful, as it was my wife and I’s first wedding anniversary she gave us a couple of complimentary drinks vouchers which was a lovely touch. The room was beautiful, very clean. The only minor fault to point out was there was a glass which still had lipstick on it, not a huge deal to us though. The pool/jacuzzi were lovely and weren’t overly busy even at 6pm. Would’ve happily stayed in the pool all day! We had food in the restaurant in the evening which again, we couldn’t fault. Krish made the most beautiful margaritas that were up there with the best I’ve ever had! Service was great and there wasn’t a wait for anything. Thoroughly enjoyed our stay and we can’t wait to come back. The staff are an absolute credit to the company and hotel!

On arrival very small car park luckily one parking space left, Outside looks very run down, I was initially pleasantly surprised when walking in, the lobby looked very clean and tidy around the reception desk, until we saw the beer all over the floor and dirty cups on tables from the free coffee (we’ll get to the bit) There was a large group of “stag” goers ahead of us, who clearly hadn’t booked rooms as they were trying to work out what rooms were available, there was one lady trying her best to sort the group out with 3 other staff watching her, we waited for around 10mins Until an exasperated look from a party member towards who looked like the manager prompted him to use the hand held device to book us in, A key card was given …. No directions to my room, no info on breakfast times, no other info at all …. Just crack on …. I walked through the mini Lake District of beer to the lift, swiped my card and waited 2-3 mins …. The screen wasn’t working and the lift didn’t come so I used the stairs to the 4th floor, Found my “room” when I walked in it’s tiny, budget is the word, this was beyond budget, not even a mini kettle, the sink is in the room as is the shower, with a separate toilet cubicle, the frosted glass on the shower is made more so by the build up of lime Scale and watermarks no handle just a hole to use, this is ok as I’m alone but the other party had a 14yr old lad in a “family” room so not really acceptable in my eyes, the cubical was VERY small, my friend could barley get in, at 110kg but a power lifter he’s broad but not “huge” I’m 6ft 1 wear a large t-shirt and found it hard to shower In it. The room are run down, probably nice a few years ago (has wood chip wallpaper) . The skirting is coming away scuff marks every where, dust on the very small archaic tv, the air con unit didn’t work and the toilet rolls Sat on the floor behind the cistern (despite there being a hook to put them on) There was a “stool” that looked like an upturned washing bin, to a small desk I could only find 2 plugs I know the whole Room, couldn’t charge my watch/phone and iPad over night, (yes small Inconvenience but still annoying) The tv wouldn’t get a picture, I went to the front desk but no one was there, I bumped into the night porter earlier who seemed very friendly though so I’m guessing he was busy elsewhere. So I thought “ooh I’ll grab a coffee while I’m here”, small sachets of Nescafé original and plastic milk, I’ll pass thanks, Bed basic and comfy enough, not like Home but I suppose it is a budget hotel, The breakfast looked dire, continental for £6.50, I’ll hit the coop over the road or McDonald’s on the way home, All for an extortionate £140, there was an event on close by and this may have bumped the price a little but by 90£ on the base rate of £52 is crazy greed Needless to say I shall not be staying in one again, I Hope the normal ibis I have booked next month is better

Waexpecting a high standard of accommodation, it didn't live up to expectation. Rooms are pretty sp**** in furniture, we booked a executive suite on 18th floor, so view was great. Room was clean and we were only staying the night for a gig. Our room door had some sort of locking problem where it didn't lock until you unlocked it while open then closed the door, lucky I'm a but OCD about this sort of thing and tried the door as we left for the evening to find it openable from corridor. We couldn't shower the next morning as the cold water tap turned but no water came out, hot tap was scorching but no way of cooling it down. Breakfast was pretty ordinary tbf, nothing to write home about, hot held, mass cooked low on taste. Reported door and shower issues on leaving. An apology but no offer of a discount or voucher to compensate, especially about the shower. Shame we really wanted it to be a great experience as we have a few Cardiff trips planned and wanted a regular base.

Everything about this booking experience and stay has been amazing. From the initial queries to checking in, the staff were so incredibly helpful. When we checked in, we were upgraded for free to a much larger room which looked amazing. We paid for breakfast for 2 of the mornings we stayed and were treated to a buffet of all of the usual delicious breakfast options you would expect. Quickly served tea with a smile, all of the staff were friendly, polite and helpful. Each time we interacted with any of the staff, they were nothing but kind and informative, absolutely no complaints about them whatsoever! They really made us feel welcome and special every day. We have already decided we will be coming back soon! The room itself was spacious and comfortable. The room was an Executive Room, with complimentary tea and coffee. Plenty of towels and amenities. The king size bed was so soft we almost didn't get out of bed. The hotel itself is so close to the train station that we were happy to walk. It was also close to so many restaurants and shops so we were never too far from anything. The only downsides I would say is that there was a strange red stain on the curtain rail, which I imagine is hard to clean! Out of everything, that was the only issue we ever came across, quite minor and did not impact our stay.