Crowne Plaza Penang Straits City

Crowne Plaza Penang Straits City Reviews

Crowne Plaza Penang Straits City

4823-4824 2F, Jalan Pantai, Butterworth, Penang, 12000, MalaysiaView Hotel Details
Crowne Plaza Penang Straits City
Crowne Plaza Penang Straits CityCrowne Plaza Penang Straits CityCrowne Plaza Penang Straits City
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Crowne Plaza Penang Straits City Guest Reviews

4.6/5
Great
17 review
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.7
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All reviews(17)
Positive reviews(16)
Reviews with photos/video(8)
Negative reviews(1)
Guest User
Standard King Room With City View
Stayed in Sep 2024
Couples
3 review
3.7/5
Posted on Sep 18, 2024
just open few months ,the staff have to more training ,the BKF is most worse area ,the food and service all need improve ,I stay four nights the bkf doest change any item ,the FB is big issue
Tee Lee Su
Standard 2 Single Beds with Sea View
Stayed in Sep 2024
Couples
4 review
4.7/5
Amazing
Posted on Sep 16, 2024
The hotel is cleaned and the bed is comfortable.  It has amazing sea view and very nice pool.  A great place for vacation and relax. But the hotel itself is located a bit far from the center of the city.
Guest User
Standard Twin City View
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 9, 2024
We love everything about this hotel. Very new hotel, spotlessly clean. Great service, great reception staff, helpful room service staff. I just love the cute steam iron!
Response from Property: Dear Valued Guest,Greetings from Crowne Plaza Penang Straits City and thank you for your wonderful review! We are delighted to hear you enjoyed your stay with us and are pleased with our service. Our team strives to provide an exceptional and reliably different experience for all our guests. We look forward to welcoming you back to Crowne Plaza Penang Straits City in the near future!Warm regards,The Management of Crowne Plaza Penang Straits City
Kenneth KAH
Standard King Room With City View
Stayed in Aug 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Aug 24, 2024
Newly open hotel at butterworth and this hotel is located at bagan area which surrounded with famous eatery like ah Koon loo mee, char kuey tiao, baby octopus and so on Nothing much to complain since it’s really new, hopefully the hotel can be maintain well
Response from Property: Dear Kenneth,Greetings from Crowne Plaza Penang Straits City and thank you for your wonderful review! We are delighted to hear you enjoyed your stay with us and are pleased with our service. Our team strives to provide an exceptional and reliably different experience for all our guests. We look forward to welcoming you back to Crowne Plaza Penang Straits City in the near future!Warm regards,The Management of Crowne Plaza Penang Straits City
LiyanaS
Standard King Room With City View
Stayed in Aug 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Sep 12, 2024
New hotel, nice ambient and the hotel offer free late check out untill 4pm. tqsm!
Guest User
Standard King Room With Sea View
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 17, 2024
The hotel is new and clean
Response from Property: Dear Valued Guest,Greetings from Crowne Plaza Penang Straits City and thank you for your wonderful review! We are delighted to hear you enjoyed your stay with us and are pleased with our service. Our team strives to provide an exceptional and reliably different experience for all our guests. We look forward to welcoming you back to Crowne Plaza Penang Straits City in the near future!Warm regards,The Management of Crowne Plaza Penang Straits City
Anonymous User
Standard King Room With City View
Stayed in Sep 2024
Travel with friends
25 review
2.7/5
Posted on Sep 17, 2024
Step on thunder. I waited for more than five hours for a room in a newly opened hotel. I arrived at about five o'clock and the room was not available until 10:30 in the evening. More than a hundred people were waiting for a room. No one cleans the room. No room available. There is no guarantee or coordination during this period, we just have to wait. Ctrip customer service also didn’t answer the phone. Choose carefully. There was no village in front of him, no shop behind him, and he was alone looking at the Georgetown area opposite. Even if I want to change hotels, I can't find a hotel of the same type. It's desolate.
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Tuzaheihei
Standard Twin City View
Stayed in Sep 2024
Family
11 review
5.0/5
Outstanding
Posted on Sep 17, 2024
I am very satisfied with everything, especially the swimming pool. I have changed to many hotels in Penang and this is the most enjoyable one. The room is not luxurious, but it is simple, neat and clean. There is Chinese service at the front desk. There are not many types of breakfast, but it tastes good. The omelette corner is a bit overwhelmed and seems too busy. If you don't have breakfast, you won't feel that there is so much in this hotel. people. . . Every waiter smiles sincerely. The location is not far from the ferry station, and a taxi costs 6 ringgit. There is a recycled seafood restaurant near the hotel. You must try it. It is so delicious. It is the kind of local seafood restaurant that is always crowded.
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-xiaoge-
Standard King Room With City View
Stayed in Sep 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Sep 16, 2024
The hardware of the new hotel is very good, and the infinity pool is very comfortable. It would be even better if there was a shuttle bus from Penang Sentral. To go to George Town, you have to go to Sentral and take a ferry.
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Guest User
Standard King Room With Sea View
Stayed in Aug 2024
Family
23 review
5.0/5
Outstanding
Posted on Aug 5, 2024
Checked in on August 2, 2004. According to the hotel introduction, today is the first day of opening. Two beautiful girls greeted me at the front desk. They could speak Chinese. We booked a sea view king room, which was a bit small for 3 people. After negotiation with the hotel, we upgraded to a sea view one-bedroom suite. It was spacious and bright. The pajamas and towels were very soft. There were not too many varieties of breakfast, but they were quite to our taste. There were not many catering facilities nearby. The overall stay experience was good.
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Response from Property: Dear valued customer,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had a pleasant stay. Your feedback is very important to us, and we will certainly take your comments into consideration as we strive to improve our services.Warm regards,Crowne Plaza Penang Straits City
Fernine
Standard Room
Stayed in Sep 2024
Family
10 review
5.0/5
Outstanding
Posted on Sep 16, 2024
The hotel is so good that I had to book it again. It is convenient for traveling and the breakfast is also plentiful.
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Guest User
Standard King Room With City View
Stayed in Sep 2024
Business travelers
9 review
4.5/5
Great
Posted on Sep 13, 2024
The high-end hotels on the island are too crowded and there are no rooms available, so I chose this hotel opposite the island. The hotel reception is on the 5th floor, and the shopping mall downstairs has not yet opened, so shopping and dining will be a bit inconvenient. If you are traveling, the location of this hotel is also good, because it is close to the pier and you can get to the island quickly by boat. It is a good choice.
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Guest User
Standard King Room With Sea View
Stayed in Aug 2024
Solo travelers
6 review
3.5/5
Posted on Aug 18, 2024
The room was very clean, the breakfast was good, and the service was very good I just booked a sea view room, but I didn’t check into a sea view room. There are many turns in the parking lot There are no food options nearby
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Response from Property: Dear Valued Guest,Thank you for your feedback. We are sorry to learn that our room did not meet your expectations. As we pride ourselves on our thoughtfully curated rooms and exceptional service, we would appreciate the opportunity to make things right. Please contact us directly at CharlotteGTeng.Lim@ihg.com. Your comments are invaluable to us and we will ensure the relevant department is made aware, as we continually strive to improve our services. Warm regards,Crowne Plaza Penang Straits City
Guangyinshilu
Standard Room
Stayed in Sep 2024
Business travelers
57 review
5.0/5
Outstanding
Posted on Sep 16, 2024
The hotel is new, the rooms are bright, the location is remote, and the service is good
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Guest User
Standard King Room With City View
Stayed in Aug 2024
Couples
11 review
5.0/5
Outstanding
Posted on Aug 11, 2024
Except the location is a bit remote, everything else is impeccable
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Response from Property: Dear valued guest,Greetings from Crowne Plaza Penang Straits City and thank you for your wonderful review! We are delighted to hear you enjoyed your stay with us and are pleased with our service. Our team strives to provide an exceptional and reliably different experience for all our guests. We look forward to welcoming you back to Crowne Plaza Penang Straits City in the near future!Warm regards,The Management of Crowne Plaza Penang Straits City