To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.6
Service3.7
Cleanliness3.8
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All reviews(143)
Positive reviews(132)
Reviews with photos/video(25)
Awesome stay(31)
Friendly owner(13)
Amenities were average(11)
Convenient parking(7)
Negative reviews(11)
Elyana Mazhar
Superior Twin Room
Stayed in Sep 2024
Business travelers
127 review
1.7/5
Posted on Sep 23, 2024
Serious attention for the top management of De’Garden Hotel, Butterworth please teach your cleaner (I’m not sure what his actual race maybe Rohigya/Bangladesh/India) manner and politeness toward hotel guess next time around! Although i tagged “Don’t Disturb” sign at my door room that doesn’t mean I can’t ask for complimentary drinking water that included daily per room 2 bottle or ask for room service (see photo of the unclean table result right after your cleaner staff claim he had tidy my room unit). Among my previous visit since last year this time was the worst ever i regretted my stay for 5 days in role here sorry to said🤬🤬🤬
HWA FONG
Superior Twin Room
Stayed in Jul 2024
Business travelers
27 review
1.7/5
Posted on Jul 3, 2024
Vary bad experiences.
The hotel leaves a very poor impression. How does it have a three-star rating? The electric kettle is very old. There are no anti-slip mats in the bathroom. The air conditioning doesn't cool properly either. The pillows have a strange smell.
Anonymous User
Studio Room
Stayed in Jun 2024
Business travelers
147 review
4.0/5
Very Good
Posted on Jun 13, 2024
free parking
big room suite room #3A04
self check out system
required cash deposit RM 100
overall the services satisfactory😊
Lee Yew 0513
Superior King Room
Stayed in Jul 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Aug 21, 2024
Very good facilities, nice breakfast and bed. Clean and comfortable.
OOI YEW TEIK
Superior Twin Room
Stayed in Oct 2024
Family
1 review
4.2/5
Very Good
Posted on Oct 21, 2024
I had a pleasant experience during my stay at De’ Garden Hotel. The self-service check-in and check-out kiosk made the process seamless and convenient, which I appreciated.
The staff were very friendly and accommodating, going out of their way to assist, including helping with entry to the building.
The parking facilities were guest-friendly and accessible, and the cleanliness of the lifts and the availability of a water dispenser for both hot and cold water were thoughtful touches.
I was especially impressed with the cleanliness of the room and bathroom, which were spotless.
However, there were a few aspects that could be improved.
1) The soundproofing in the room was less than ideal, as I could hear noises from outside the room and vice versa, which affected the overall tranquility.
2) Additionally, the air conditioner appeared to need maintenance.
As someone who values cleanliness, I noticed some dust in the filter, and I would recommend scheduling regular air conditioner cleaning every two months,
particularly if the units are heavily used.
3) Lastly, the door closures were quite loud, which could easily disturb light sleepers or children.
Addressing this would enhance the overall guest experience.
Despite these minor inconveniences, my overall stay at De’ Garden Hotel was enjoyable, and I look forward to seeing these improvements in the future.
Lim
Superior King Room
Stayed in Apr 2024
Solo travelers
32 review
4.0/5
Very Good
Posted on May 3, 2024
Nice and comfy.
L4 walkway no aircon.
TV only 1 channel..
6/7
Rosmah
Superior Twin Room
Stayed in Feb 2024
Family
8 review
5.0/5
Outstanding
Posted on Feb 12, 2024
Hospitality awesome.Clean and staff are friendly.Nice view.
I will recommend to my frends and family
Abdul Malek Abdullah
Superior King Room
Stayed in Mar 2024
Family
39 review
4.7/5
Amazing
Posted on May 22, 2024
Very clean hotel room but a bit small for my families. Overall stay is good
Annisa_01
Superior Twin Room
Stayed in Mar 2024
Booked for others
20 review
5.0/5
Outstanding
Posted on Mar 11, 2024
Great facilities and location..suitable for holidays and work
XC888
Superior King Room
Stayed in Jul 2024
Business travelers
44 review
4.5/5
Great
Posted on Jul 3, 2024
Extended a stay for a site worker, he was very happy with the place and requested for the same place. Worth the price.
Guest User
Studio Room
Stayed in Jun 2024
Couples
2 review
4.7/5
Amazing
Posted on Jun 13, 2024
Overall, it was a pleasant stay. The only thing we were not happy was the unpleasant smell coming out of the bathtub outlet.
Anonymous User
Superior Twin Room
Stayed in May 2024
Business travelers
7 review
4.2/5
Very Good
Posted on Jul 21, 2024
The hotel is not new, but clean. You will need to have a car to stay here. Surronded by good restaurants within few mins drive
Amel
Superior Twin Room
Stayed in Feb 2024
Travel with friends
1 review
3.7/5
Posted on Mar 9, 2024
It was a comfortable stay, clean as well. A bit far from good places to visit but we managed to get grab or catch the bus ..
WongYL
Superior King Room
Stayed in Feb 2024
Family
3 review
4.5/5
Great
Posted on Apr 12, 2024
Always our first choice of hotel in Butterworth. Strategic location, clean room with easy parking.
Talhah
Superior King Room
Stayed in Jul 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 27, 2023
nice hotel, the staff so friendly, i will comeback soon, thank you!