Shangri-La The Marina, Cairns Reviews

Very convenient location. Near amenities & many restaurants. All within walking distance

I stayed here twice - the first time, an ordinary room, the 2nd time, I thought maybe the Horizon Club might be a higher level. Before I say anything, I may choose to stay again for the location! This property is not 'Shangri-LA' as you would expect - the windows are all dirty which is disappointing for 'Marina View' rooms... The Horizon lounge furniture is closer to school lunch hall style, and the dinner - well, I don't eat in food halls with sausage rolls and spring rolls. We ate in the main street which was AWESOME!. The ping pong table is bent, bats are without surface, and the air hockey machine without pucks.. Basically a 'cashing in on the brand' experience...

Just okay :/ The staff was great and very friendly. However, the hotel quality did not match up with the standard we have seen at other Shangri - La Hotels. The paint on our door was badly peeling and the padded benches in our room were stained. Two of the outlets in our room did not have power. We ordered room service the first night and the rice that was sent was hard a a rock and stuck together. The location was great and the potential is there but this hotel is in need of some upkeep and a standards check. For any other hotel this would not be as big of a concern, but for the price and expectation of a Shangri- La Hotel, we were expecting a bit more.

Amazing hotel. Beautiful location with unbelievable views from the balcony. Swimming pool and facilities were outstanding.

Built on the pier right next to the cruises and tourist centre. Many dinning options down the ground floor. The hotel is old but under good maintenance

Location is great. Food is yummy. The amenities are little old, other than is perfect

very good ，the hotel is very clean ，the staff is polite，the breakfast is very delicious

It was amazing trip. I loved Shangri-La hotel. Excellent hotel.

Good location and fair service. Would be better if the fridge be filled with some drinks at lease some beer.

Walls a little thin however great location and close to the marina. Good view but most places closes early in cairns.

Bit old

I could have given 5 stars but didn’t because I requested to give me extra 1 hour check out time but they declined. They just didn’t care at all those people on the front desk. I won’t come back there are plenty hotels in the vicinity, a little walk is good exercise; plus the night market is on the other side anyway.

Location great, price for room should of been less. Needs so TLC.

What a terrible experience after staying for three nights👎👎👎 This is a family trip for three people. We booked a sea view room in this hotel for three nights in advance (the room fee was paid in full). When we checked in on the first night, it was said that we were staying for three people, so we had to pay an extra $120 to check in. The key is The service attitude is too bad and indifferent. After paying for the room, there is no value-added service in the room. Even toiletries and disposable items are not added (the room is only for two people). The next day we wanted to check out the room two days after booking, but the hotel did not agree. It only agreed to add $80 per night for the next two days. After reporting it to Ctrip, Ctrip related personnel actively followed up. The hotel said that we could check out but would not refund the room fee. Had to pay and check in two days later. Unexpectedly, when I went out early the next morning, I found that the entire inner corridor (with extremely poor ventilation, see photos) was being renovated and painted. The hotel did not inform us in advance or move us to a room in an undecorated area. I was disappointed. I am very sensitive to irritating odors. I went out for a trip early in the morning and stayed one night. When I woke up in the morning, my throat was hoarse and painful, and I had difficulty swallowing. It seems that the irritating smell of paint is a big reason. I reported it to the hotel and the hotel said that decoration is normal. , would not notify the tenants, and just expressed regret for my physical discomfort, and said that it might be caused by other reasons. I asked if the hotel had medical staff to check, but the hotel said that they could only make an appointment with a local or remote doctor (you have to come to see it by yourself). , we pay the expenses ourselves), because we are not familiar with the place where we live, and all the itineraries have to be changed. If the doctor certifies that the sore throat and dry cough are caused by the paint, we will discuss the treatment plan. But if the doctor says that he is not sure whether it is caused by the paint, all reasons We are solely responsible for the expenses and delayed itineraries (air tickets, accommodation, etc. for subsequent scheduled itineraries) caused by this matter, and the hotel is not responsible. Reported to Ctrip, Ctrip quickly and actively followed up, but the hotel also delayed and did not respond when it was time to comment. I feel really sorry and helpless for the hotel's shirking of responsibility and handling method (especially for internationally renowned hotel groups, which feel even more chilling). What a terrible accommodation experience. Fortunately, Ctrip has Ctrip, but Ctrip’s unilateral compensation plan always makes people feel that the well-known hotel group has an arrogant attitude towards the problem, personal helplessness and a third platform (although it is The helplessness of large listed companies).