Guest User
May 11, 2024
Be careful! Rubbish hotel! When I first arrived in Egypt and booked a hotel, I didn't pay attention to the number of guests required, because in China, one room for one or two people is the same, but Egypt is different. For example, this hotel charges an extra 40 US dollars for one more person. OK, this is my negligence when booking, and I agreed to add 40 US dollars. But we also had two friends at the time, and the flight left Cairo tonight, and they wanted to rest in our room for a few hours. I had clearly told the hotel that it would cost 40 US dollars for two people to stay, and two friends would take a flight tonight and stay in our room for a few hours. They were just visitors, not staying, and would leave soon. We have repeatedly emphasized this point, but the hotel said that there could be no visitors, and asked us to open another standard room for 125 US dollars (Ctrip had already shown that there was no room at the time). Later, the negotiation failed and we were ready to leave and wanted to coordinate the cancellation through Ctrip. The hotel said that it refused to refund the money. That's fine, after all, the regulations say that it cannot be refunded, but why did you tell Ctrip that we require four people to stay? Why do you say that canceling now affects resale? Then you told Ctrip that there is no room when there are still rooms available? Do you actively not want business? The service is really bad. When I entered the hotel, the security guard took my luggage. When I came out, the security guard ignored me. Even if I didn't check in, you still took my money. Even if it was a tourist who went in to ask the security guard, you can't just pretend that you didn't see all our luggage, right? What the hell is this hotel? It's really rubbish!
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